LBM Next was a concept that was meant to replace the current Lighthouse Business Manager. LBM is a restaurant management tool that handles every aspect of the hospitality business. It covers marketing, gift cards, reservations, scheduling, sales, reports and even short term business loans. However, as powerful of a tool as it is LBM had several issues, mostly it was not easy to use and did not give the customer useful analytics even though it collected an immense amount of data.
I was teamed up with a very talented data analyst and we were tasked with improving LBM. This was probably the most research intensive project I have ever worked on.
Our goal was to create a new dashboard that could help a user easily compare their “numbers” from the past to how they are doing today. Help track which servers have the best upsells. Which items are the most popular at what times of the day. Aside from the dashboard, we wanted to make the reports easier to use.
