AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the definition of the poetics of the spatial experience between the auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
AUTO DEALER SERVICE ADVISOR/CUSTOMER EXPERIENCE CONCEPT - These sketches are intended to explore the poetics of the spatial experience between an auto dealer service advisor and the vehicle owner-customer.
interactive RFID scanner/reader system
interactive RFID scanner/reader system
interactive RFID scanner/reader system
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FALL 2010 - GRADUATE ID STUDIO

This was part of my graduate ID studio exploration of the automobile dealer service department customer experience. The concept was to break down the experience of the relationship between the auto owner and the service advisor, and to create a uniquely comforting and soothing interaction for the consumer.

Roy Hersey
MA industrial design - seeking product and transportation projects Chesapeake, VA