Salesforce Service Cloud project for Nike agents worldwide including many custom LWCs and guided work flows in a "choose your own adventure" system.
Custom LWC list view for items rolled up to the order level, once an order is selected the system will allow the agent to perform certain tasks, once an item is selected those tasks displayed are now at that item level.
Wireframe example of a custom LWC walking an agent through the steps of exchaning an item.
gLike
SwooshDesk Salesforce Custom Service Cloud Design
This was a major redesign and rollout of a new CRM SaaS system, integrating 7 individual systems, as the service platform used by all Nike service agents world wide. This project was based on the creation of a custom SF record type including a custom header that gave users a true 360 degree customer view as well as work flows based on the top 10 customer requests, allowing agents to quickly identify the correct order and item, then handrails guided the agent through the appropriate workflow such as cancellations, returns and exchanges.
All designs were completed by me as i was the only UX Designer on this project. The Go Live PDF contains more project background.
