Bell CA, United States
- 02/2016Equipment Generated digital image files for use in digital and traditional printing. Determined marketing and design vision with clients for all types of equipment accessories. Prepared branding packages for point of purchase displays, marketing materials and product packages. Created agendas and communication materials for team meetings and factories overseas. Aide in design and shipping/receiving of pre-production and TOP samples.
05/2014Graphic Production Artist
Marshall Color Studio
Belchertown MA, United States
Used Adobe to create images and layouts. Designed new, on-brand visual elements focusing on concept and messaging. Submitted design ideas to plan projects with customers and managers. Produced projects for apparel and accessories for companies including college sports teams and the NHL.
07/2019Graphic Production Artist
Northampton MA, United States
Used Adobe Suite to create images and layouts for Cycling Jerseys and marketing print material. Submitted design ideas to plan projects with customers and managers. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
Pittsfield MA, United States
- 02/2019Print Managed hard copy and electronic art and data files, verifying file availability to correct staff members or clients when required. Coordinated workflow and scheduling of printing projects including, proofing, reviews, approvals and submittals. Inspected finished products, including bound and unbound items to identify defects or quality issues. Used stitching and Mimaki digital fabric printer to create large scale fabric matrix frames.
Coordinated projects at each stage, including developing specifications, negotiating contracts C B and managing timelines. Maintained electronic inventory of project paperwork, schedules and permits. Defined project deliverables and monitored status of tasks. Oversaw Target stores team, project milestone completion and quality of work performed. Maintained daily communication with vendors to drive forward progress of project.
CurrentCustomer Experience Manager
Michaels Companies Inc.
Hadley MA, United States
Capitalized on opportunities to enhance customer experiences and bring in repeat business. Escalated customer satisfaction ratings by offering valuable insights and promoting the Rewards Program. Mentored junior team members and managed employee relationships. Maintained store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer. Evaluated customer account information to assess current issues and determine potential solutions.
Wells Fargo Advisors
Beverly Hills, CA
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. Collected, calculated and reported on expenditure and statistical data to inform senior management. Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.