Allegheny Educational Systems is a provider of technology-based equipment and services for educational institutions in Pennsylvania, New York and New Jersey, including K-12 schools, career and technology centers, community colleges and universities. We are seeking an Application Engineer/ Field Service Technician to demonstrate, install, train, troubleshoot and support makerspace and technical training equipment in Pennsylvania and New Jersey.
Work with sales team to provide equipment and software demonstrations and product benchmarks to potential customers
Install new equipment and software at customers’ sites
Train customers on the use of technical equipment, software and applications
Troubleshoot and repair malfunctioning products at customers’ sites
Provide technical support to customers via telephone, email, and computer remote assistance
Keep detailed records and reports of issues and activities
Experience, Skills, & Other Requirements:
Experience with machine installation and troubleshooting is desired; fabrication lab and “maker” tools experience is desired.
CAD/CAM and graphic design software knowledge is essential.
General computer knowledge, including software installation, file management, digital communication, etc. is required; networking knowledge is a plus.
A willing attitude to learn new skills and technologies and adapt to new technical challenges is a must.
Good organizational skills are essential. Must be able to manage multiple tasks at one time, manage own schedule, and follow tasks to completion to meet customer demands.
Experience answering the phone and speaking with customers and vendors in a professional, courteous manner is preferred.
Must be flexible with schedule and responsive to colleagues’ and customers’ needs during normal business hours.
Occasional overnight travel is required.
2-Year Associate Degree required; 4-Year Bachelor’s Degree preferred
Job Type: Full-time position
Health, Dental and Vision insurance
Paid time off
Schedule: Monday to Friday
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Paid time off
Monday to Friday
Willingness to travel:
Work Location: Covering the territory of South Eastern PA and Southern NJ