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Design Researcher

West Pharmaceutical Services k

Exton, PA

Sep 29
Job Description

Job Summary:
Great products are born out of great research. Our Design Researchers lead West’s R&D and marketing teams through a journey of human-centered research to discover insights into a successful patient experience of wearable and injectable drug delivery systems. This role will collaborate with cross-functional R&D teams to bring a relentless passion and empathy to ensuring that new product development efforts remain firmly grounded in user needs. She/he will lead and support day to day project management, translate research findings into insights reports and present user-centric strategies to stakeholders and senior leaders.

Essential Duties and Responsibilities:
• Create and support insights reports and effectively communicate results to R&D teams and stakeholders
• Contribute to the design, execution, and reporting on usability research at various stages of product development
• Assist in defining user needs, translating those needs into measurable specifications, and completing heuristic reviews of device user-interfaces.
• Support day to day project management for design/market research studies including recruiting participants, tracking project milestones, deliverables and process improvements
• Manage outside research partners from initial RFPs, project management, budgeting and final deliverables
• Support senior members of the team in writing and executing generative and evaluative research protocols, analyzing research insights and data, and writing test reports.
• Moderate interviews with research participants and provide detailed notetaking during usability testing sessions.
• Other duties as assigned

Basic Qualifications:
• Bachelor’s degree in a social science (psychology, anthropology, sociology) specifically for physical products or equivalent.
• Social science Masters degree with a degree in a science, mathematics (statistics, mathematics, behavioral economics), or human factors or English discipline is preferred.
• Minimum 5 years of experience in design or market research.
• Experience in healthcare industry required

Preferred Knowledge, Skills and Abilities:
• Have thorough understanding of healthcare industry
• Ability to analyze data using various statistical methodologies using statistical software (excel, SPSS, R)
• Experience designing and leading formative usability studies
• Have experience conducting qualitative research methodologies used in the social sciences – (at least 3 years of experience in moderating interviews)
• Have experience designing surveys – (at least 4 year of experience designing surveys)
• Advanced skills in Microsoft office products (excel, word, PowerPoint)
• Self-motivated and able to manage multiple projects
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements:
Must be able to travel 10-20% of the time

West Pharmaceutical Services

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $1.84B in 2019. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West with Without Borders team member-led giving program.