Avatar

Director of User Research

Practice Fusion k

San Francisco, CA

Jul 23
Job Description

At Practice Fusion, we are reimagining how doctors provide care for their patients, how patients engage with their healthcare, and how a growing number of technologies will inform millions of people about their health. We believe that great design can have a massive, positive impact on healthcare, User Research team is looking for a rock star director who shares in our mission.

About you
Our User Research team plays a critical role in delivering a clear customer perspective and generating actionable insights to drive product strategy. As the Director of User Research, your spirit and vision will elevate the team’s efforts in cultivating a user-first organization and furthering the discipline across Practice Fusion as well as within Allscripts. In close partnership with the Director of Design and Design Manager, you prioritize work, uphold a high standard of quality, and mentor the team. This position requires a strong communicator who is adept at influencing and inspiring change.

Responsibilities
- Manage a smart and compassionate team of researchers and work very closely with the Design Team.
- Be accountable for developing the researchers individually, and as a team, connecting them to the right people and tools, and creating the operational space to execute their best work.
- Work with the team to set clear team and individual performance goals, providing feedback early and often to ensure success.
- Identify and prioritize opportunities for the research team to contribute to product and corporate strategy.
- Maintain methodological rigor, and provide guidance on research methodologies to the team and to stakeholders.
- Champion human-centered practices by implementing creative and compelling ways to share research insights across the organization.

Qualifications
- 3+ years proven success managing direct reports
- 8+ years experience as a Researcher
- Fluency in qualitative and/or quantitative methodologies
- Enthusiasm for identifying and highlighting the potential in people
- Strong analytical ability, conflict resolution and negotiation skills
- Experience creating lean and scalable workflows and implementing process improvements

Practice Fusion

At Practice Fusion, an Allscripts company, we are reimagining how doctors provide care for their patients, how patients engage with their healthcare, and how a growing number of technologies will inform millions of people about their health. We believe that great design can have a massive, positive impact on healthcare.