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Job Description
This position is in NYC with 2 days in the office and 3 days remote.
COMMUNITY DESCRIPTION
The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact!
POSITION SUMMARY
The Manager, UI/UX Design (User Interface/User Experience) executes design deliverables for digital products which deliver a consistent, scalable, reusable, accessible, user-centric and friction-free experience across GSUSA platforms, resulting in growth, engagement and retention of girl and adult members, as well as achieves the intended outcomes of the Girl Scout program.
This role helps to guide and evangelize UI/UX best practices, standards, and guidelines to create a usable, scalable customer experience across girl, family, volunteer, council, and consumer products, working with key stakeholders to ensure the products continue to meet the needs of GSUSA.
The Manager, UI/UX Design, as a subject matter expert, helps to research and prescribe the discovery, definition, design, ideation, and technical development for digital experiences, working under the oversight of the Sr. Director of Digital Product and partnering cross-divisionally with teams charged to create program content and customer experiences on new and existing Girl Scout products, recommending modifications and innovations as demanded.
ESSENTIAL RESPONSIBILITIES - Primary duties of the position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist in the UI/UX needs of a cross functional team, supporting Digital Products by executing user experience/user interface design stages from discovery through to final hand-off to engineering for both Web and Mobile-responsive front ends.
This will include creating artifacts, wireframes, customer journeys, user flows, process flows, site maps, pattern libraries, visual designs and proposal decks to effectively communicate architecture, interaction, and design ideas where required.
- Work towards the creation of a rebranded, intuitive Digital Cookie front end experience to streamline operations and improve experience for our Girl Scouts and Adult Volunteers including both Web and Mobile experiences.
- Manage a backlog of UI/UX requests to ensure proper prioritization and meeting of necessary dates where required.
- Support the resolution of Production Issues/Bugs that may occur during the season by providing UI/UX support outside of the traditional prioritization process where required.
- Build and maintain a content creation workflow to integrate into our existing Agile framework and ensure a consistent flow of work to the UI/UX team.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED COMPETENCIES
The Individual Contributor has significant expertise and may have responsibility for several projects/processes.
· Five plus years’ experience in web-based products; 2+ years working in Agile or Lean environments.
· Three plus years’ experience collaborating in design and development of new products, digital or otherwise.
· Strong conceptual and visual communication skills with the ability to clearly articulate research-based design decisions verbally and via documentation.
· Ability to analyze user needs, and lead design and execution of qualitative (and quantitative) user research on a product or experience.
· Ability to shape strategic systems thinking, design products, and develop experiences based on research synthesis within parameters of business goals, product requirements and technical limitations.
· Knowledge of user testing and analytics software (A/B testing, heat maps, etc.) as well as best practices in live user interviews/tests.
· Recommends new tools and processes by keeping on top of trends and software.
REQUIRED TECHNICAL SKILLS
- Advanced skills in Office 365 or similar suites
- Advanced skills in key design software, including Adobe Creative Suite, drawing tools (Sketch, Figma, XD), prototyping tools (InVision) and developer handoff tools and best practices, either via annotated deliverable or digital products such as InVision Inspect.
- Knowledge of front- and back-end languages (PHP, Ruby, HTML, CSS, JavaScript) and databases (MySQL, Oracle, Access).
- Project Management Software (I.e. Jira, Wrike, Rally)
REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)
- Degree or Equivalent Experience: Bachelor’s degree or equivalent experience
- Minimum Years of Experience: Minimum of five (5) years’ experience in corporate environment working in the UI/UX space.
Must be Covid-19 vaccinated
Salary range $98,000.00 - $120,000.00