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Manager, UI/UX Design

Girl Scouts of the USA

New York, NY

May 10
Job Description

This position is in NYC with 2 days in the office and 3 days remote.


The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact!


The Manager, UI/UX Design (User Interface/User Experience) executes design deliverables for digital products which deliver a consistent, scalable, reusable, accessible, user-centric and friction-free experience across GSUSA platforms, resulting in growth, engagement and retention of girl and adult members, as well as achieves the intended outcomes of the Girl Scout program.

This role helps to guide and evangelize UI/UX best practices, standards, and guidelines to create a usable, scalable customer experience across girl, family, volunteer, council, and consumer products, working with key stakeholders to ensure the products continue to meet the needs of GSUSA.

The Manager, UI/UX Design, as a subject matter expert, helps to research and prescribe the discovery, definition, design, ideation, and technical development for digital experiences, working under the oversight of the Sr. Director of Digital Product and partnering cross-divisionally with teams charged to create program content and customer experiences on new and existing Girl Scout products, recommending modifications and innovations as demanded.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Assist in the UI/UX needs of a cross functional team, supporting Digital Products by executing user experience/user interface design stages from discovery through to final hand-off to engineering for both Web and Mobile-responsive front ends.

This will include creating artifacts, wireframes, customer journeys, user flows, process flows, site maps, pattern libraries, visual designs and proposal decks to effectively communicate architecture, interaction, and design ideas where required.

- Work towards the creation of a rebranded, intuitive Digital Cookie front end experience to streamline operations and improve experience for our Girl Scouts and Adult Volunteers including both Web and Mobile experiences.

- Manage a backlog of UI/UX requests to ensure proper prioritization and meeting of necessary dates where required.

- Support the resolution of Production Issues/Bugs that may occur during the season by providing UI/UX support outside of the traditional prioritization process where required.

- Build and maintain a content creation workflow to integrate into our existing Agile framework and ensure a consistent flow of work to the UI/UX team.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.


The Individual Contributor has significant expertise and may have responsibility for several projects/processes.

· Five plus years’ experience in web-based products; 2+ years working in Agile or Lean environments.

· Three plus years’ experience collaborating in design and development of new products, digital or otherwise.

· Strong conceptual and visual communication skills with the ability to clearly articulate research-based design decisions verbally and via documentation.

· Ability to analyze user needs, and lead design and execution of qualitative (and quantitative) user research on a product or experience.

· Ability to shape strategic systems thinking, design products, and develop experiences based on research synthesis within parameters of business goals, product requirements and technical limitations.

· Knowledge of user testing and analytics software (A/B testing, heat maps, etc.) as well as best practices in live user interviews/tests.

· Recommends new tools and processes by keeping on top of trends and software.


- Advanced skills in Office 365 or similar suites

- Advanced skills in key design software, including Adobe Creative Suite, drawing tools (Sketch, Figma, XD), prototyping tools (InVision) and developer handoff tools and best practices, either via annotated deliverable or digital products such as InVision Inspect.

- Knowledge of front- and back-end languages (PHP, Ruby, HTML, CSS, JavaScript) and databases (MySQL, Oracle, Access).

- Project Management Software (I.e. Jira, Wrike, Rally)

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)
- Degree or Equivalent Experience: Bachelor’s degree or equivalent experience
- Minimum Years of Experience: Minimum of five (5) years’ experience in corporate environment working in the UI/UX space.

Must be Covid-19 vaccinated
Salary range $98,000.00 - $120,000.00

Girl Scouts of the USA


Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too. That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.