Senior Experience Designer

Job Description

Do you have the chops to design experiences for next-gen connected products and services for a global player in the Future of Mobility? Are you a pioneer vs settler and a catalyst vs agitator? If the answers are, "Yes," then this could be the opportunity you've been waiting for.

About Our Client
Our client is driving people, their businesses, and society forward by taking on their toughest transportation challenges. But while they believe more than ever that mobility drives human progress, the world has progressed, too.  Our client is in the midst of the biggest change the automotive industry has ever seen. Just as cars changed the world over the last century—creating the driver, highways, gas stations, and malls—self-driving cars, electric powertrains, and connected vehicles will radically reshape how we live, work, and play, our cities and society itself over the next hundred years. Our client’s human-centered design organization drives human progress through creativity, empathy, and design. They are at the cutting edge of the company’s most strategically critical work, designing people’s and society’s needs into the heart of next-generation products, services, and experiences. Every day, the company’s vehicles and services support millions of people around the world, and the HCD organization is designing at scale – not just inventing the future, but operationalizing it, to help all those people move through their lives, better. Their global labs are dedicated spaces that push the edge of the company’s near and far strategy. Their ultimate goal is to design new products, services, and ventures that customers love and that drive business profitability.

As a Senior Experience Designer, you:
+ Lead throughout the entire process by developing experience principles and service journeys that infuse empathy and creativity and that will inspire and serve as guidance for all other disciplines.
+ See the big picture by focusing on the entire ecosystem, being hands-on, creative, and collaborative across cross-functional teams focusing on digital and physical experiences.
+ Ensure the human is at the center of all decisions by representing the customer's voice, acting as an interpreter of their values, needs, and motivations through user-centric insights, design principles, and design thinking.
+ Balance near-term execution and far-term strategic investigations by being a forward-looking, innovative thinker that will define north star (ideal) experiences coupled with experience road maps. 
+ Communicate the value of design and brand within a design and business context and identify the critical design trade-offs to deliver value-add solutions. 

Requirements
+ Bachelor's degree in Human? Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field
+ 5-7+ years of experience design experience with emphasis on the conception, user validation, and delivery of applications and/or services, as well as being part of a multi-disciplinary team
+ 5-7+ years of experience leading the strategy, design, development, and launch of B2B or B2C facing products or services

Preferred
+ Master’s degree in Human?Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field 
+ Experience with user research, conception, ideation, and iterative prototyping
+ Experience in human-centered design processes including heuristic evaluation techniques, framing challenges, and iterative workflows; journey mapping, service blueprinting, Adobe workflow skills 
+ Workshop planning and facilitation skills 
+ Current on relevant technologies, trends, and techniques
+ Excellent understanding of product design practices, general product development processes, timing, and product lifecycles

***Research shows that candidates from under-represented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.***

Diversity Equity & Inclusion
Our client is an equal-opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Work Authorization
Candidates for this position at our client company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Work Model
Our client has a hybrid model. The on-site requirement is 4 days/week.

Compensation
Base Salary Range $105K - $177K

Application Details

***To be considered, please share your resume and the link to your online portfolio***