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UX Strategist

Farm Credit Services of America k

Omaha, NE | Onsite or Remote Possible

Nov 15
Job Description

Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity – the core values that guide how we work and treat others.

We’re looking for a User Experience Strategist to join us. In this role, you’ll evangelize the value of Experience Design, design workflows and detailed interactions that bring solutions for customer problems to life through sketches, wireframes, prototypes and hi-fidelity designs. You’ll ultimately influence change across the enterprise through Experience Design.

You're perfect for this role if you are comfortable working autonomously with ambiguity, have experience driving enterprise-level impact through an approach of continuous discovery and experimentation where design experiences meet the user where, when and how they desire. You’re also an expert who has passion without ego and a strategic thinker with the ability to transition to execution.

The User Experience team creates delightful experiences through design. We are customer-obsessed and enable farmers, ranchers, and producers to focus on what's important to them.

This role will be based out of the Omaha, NE office, and is open to remote opportunities.

Key Responsibilities
Provide expertise in discovering user motivations: creating testable assumptions; designing prototypes; conducting experiments; and generating potential solutions/ concepts to drive success in product goals and organizational strategy.
Articulate the business strategy, product goals and evolving customer/market needs through the lens of the experience design discipline. Demonstrate achievement of strategic differentiation for business strategy by measuring business value resulting from UX activities.
Design and conduct research to listen, observe and turn user feedback into insights that drive measurable outcomes.
Produce experience design artifacts including journey maps, service blueprints, sketches, and wireframes.

Minimum Requirements
6+ years design experience with a focus on digital products, software, web & mobile applications
Experience tackling complex problems and clearly articulate your solutions to a wide range of stakeholders.
Bachelor's Degree in User Experience, HCI, Design, Product Management, Design Strategy, Insights, User Interface Development or related practical experience

Farm Credit Services of America

FCSAmerica is a leading provider of credit and crop insurance to farmers, ranchers, and agribusinesses in Iowa, Nebraska, South Dakota and Wyoming. It takes a lot of expertise to meet the needs of today’s agricultural industry, and our 1,700 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.

We are headquartered in Omaha, Nebraska, and support our customers and their rural communities from 43 local offices across our four-state territory. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses. The satisfaction that comes with serving an industry vital to all our lives shows in teammate surveys. FCSAmerica regularly is voted a top place to work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.