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User Experience Designer III (Mobile Apps - iOS & Android)

Accolade k

Seattle, WA

Jun 26
Job Description

The UX Designer III is responsible for creating a best-in-class mobile experience that revolutionizes how people experience healthcare. Every day you will work to solve hard problems at internet scale, using world-class modern tools and technologies. Accolade's User Experience Designers play a critical role in creating and delivering the next generation of technology to simplify access to healthcare, enable informed and intelligent healthcare choices and reduce healthcare costs for millions of consumers. We are looking for a creative and innovative individual with a far-reaching vision and passion about building game-changing products and services that delight users.

If you believe in being a great teammate, can collaborate and communicate well with technical and non-technical audiences while bringing a result-driven, focused, high energy, confident, curious, quirky, and most of all fun sense of self, then this is the place for you.

Serve as an integral member of the UX team, helping lead the design of an award-winning mobile app used by our members to message their Health Assistant, navigate their benefits, review healthcare spending and claims history, and more – all leading to more informed decisions and better health outcomes.

A day in the life…

Lead the end-to-end UX Design for the iOS and Android apps
Work with a tight-knit agile team to design amazing mobile applications in an iterative fashion
Collaborate closely with web designer to ensure a consistent cross-platform experience for our members
Be a strong advocate for the user – evangelizing user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations
Translate business and customer goals into user value, using user-centered design techniques to find the why behind everything we design and build
Contribute to UI/UX best practices and help guide the future of our applications
Lead discovery research to understand user’s needs, goals and pain points
Use iterative design deliverables such as user flows, sketches and wireframes to communicate early design concepts
Create prototypes to demonstrate functionality for user testing and presenting concepts to stakeholders
Participate in iterative research throughout the design process to vet concepts and validate designs
Be the trusted advisor and strategic partner for challenging & inspiring UX problems across the products you support
Facilitate working meetings with business stakeholders to identify business objectives & requirements
Lead collaboration between cross-functional teams spread out between multiple locations and time zones to drive the best solution

Qualifications
What we are looking for…

Bachelor’s or Graduate Degree in Human-Computer Interaction, Interaction Design, Graphic Design, Industrial Design, Communication Arts, or equivalent experience
5-7 years of experience with a focus on designing for mobile; Healthcare design experience is a plus
Experience designing for iOS and Android with a deep understanding of Google's Material Design and Apple's Human Interface Guidelines
Mobile chat/messaging design experience is a plus
Understanding of user-centered design methods with a deep knowledge and application of user-centric philosophies and interaction design best practices
Strong visual and interactive design skills; attention to detail down to pixel perfect execution
Experience working with and contributing to a set of design and interaction guidelines to drive consistency across a large product suite
Applied knowledge of designing for accessibility needs
Strong prototyping skills using tools like Just in Mind or Axure to demonstrate rich interactions
Experience working with researchers – conducting focus groups and interviews, running tests, evaluating user feedback and successfully translating the findings to design solutions
Ability to communicate (orally and written) complex ideas, design decisions and trade-offs with multiple audiences with varying levels of technical and product understanding
Proven work efficiency and success within an agile product development environment
Thrive in a fast-paced environment where continuous improvement is the norm and the bar for quality is extremely high
Ability to prioritize and track multiple tasks across multiple projects, balancing great design with meeting short deadlines
Excited by the challenges of working in a product team undergoing rapid international growth; experience working with remote teams a plus
Self-motivated, highly communicative, follows direction, able to produce results independently as well as part of a team
A team player, willing to jump in and roll up your sleeves with some design work or other tasks needed to keep a project moving
Highly curious, you crave challenges and never stop learning
You're passionate about new technology, always eager for new ways to do things. You follow the latest trends, download the newest apps, and write/contribute to the relevant UX blogs
A disruptor who loves to change the way people behave, for the better. You put the customer at the heart of your process. And you can't wait to apply your UX design chops to deliver unconventional insights and solve major challenges

Accolade

Who are we? We are a team that wants to make a difference in the world. This can be felt in the relationships we build with our members, and in the innovations we bring to healthcare. You won’t find egos or office walls here. Just people who believe in honesty, doing the right thing, making an impact, and having fun. Our culture is something we built together and is infused within everything we do. We’re Boldly and Relentlessly Reinventing Healthcare