This was one of the final Unit views approved by AA. Completed in Sketch.
This was a view of the legacy app we engaged to update.
Our initial user research began with 9 documented user interviews
The next phase was a synthesis of the interview information
The project included the creation of 4 user personas
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American Airlines AutoReacom
American intends to modernize the legacy Auto Reaccom Application as a cloud-native micro services-based, responsive web solution, deployed on IBM Cloud. Auto Reaccom is an internal application used by American and partner Airlines to reassign passengers of cancelled/delayed flights using the best available routing options.
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