Jason Hopkins

The Vodafone Hungary Contact Centre App reimagined how customer service teams interact with users, turning complex workflows into a streamlined, intuitive experience. I led the design vision, shaping a solution that empowered agents to resolve issues faster, with greater accuracy, while delivering a smoother, more human-centred experience for customers. This project was about creating clarity in complexity, making every interaction feel simple, connected, and efficient.

• UX
• UX Research
• Web Design
• Product Design