Provided User Experience design consulting for the next generation of an educational testing product and delivery platform. Led user experience research effort, interaction design and concept definition. Led and conducted extensive qualitative field research effort with high priority customers. Defined personas, and provided research insights that informed the product definition. Created user interface design wireframe concepts for major product features. Re-defined product requirements to modernize and simplify product.
Conducted extensive qualitative field research with high priority customers. Delivered detailed user research report. Defined user personas and provided key insights which informed product definition throughout design lifecycle. Completed 33 individual user interviews across all product roles. Here's an example of a Persona defined for the Test Center Proctor. The proctor registers students, begins the testing process and monitors testing activity in the Community College Test Centers.
Conducted extensive qualitative field research with high priority customers. Defined user personas and provided key insights which informed product definition. A persona is a fictional character that is modeled after real users. Here's an example persona of a Student. Two million students take the Compass Test every year. I interviewed students before and after their test taking experience to better understand their experience.
Here's a picture of one of the Community College Test Center Proctors at the registration desk. Displayed are the calculator cases used during the math skills assessment test. Drivers licenses used to validate student identities are also shown in the picture. The field research provided the design and product development team a foundation of understanding to build the next generation of the Compass testing product.
Conducted extensive qualitative field research with high priority customers. Here's a picture taken during the field research effort. This is a Test Center at one of the Community Colleges. This picture showed the scale of testing activity at some of the Test Centers. This Center had ninety testing workstations.
Conducted extensive qualitative field research with high priority customers. Here's a picture taken during the field research effort. This picture shows one of the Test Center Proctors setting up the Compass product at the workstations.
Paper artifacts collected during the extensive field research effort at the Community College Testing Centers.
I led and facilitated a participatory task analysis workshop with Compass product sales representatives and product management. The workshop provided insights on the overall Testing, Delivery, and Installation process with customers. Current pain points and ways to improve the process were identified. The results of the workshop informed the product definition and design process.
This diagram is a result of the Task Analysis workshop I conducted with Compass product Sales Representatives and Product Management. The testing, delivery and installation process flow is shown.
I created user interface design wireframe concepts across major product features and user roles. One million community college students take this assessment test each year. This wireframe is the first screen of the student test taking User Interface. Design annotations are described with the yellow and blue stickie notes. This wireframe is produced in Balsamiq.
Here is a high-fidelity mockup of my Student log-in screen. This was produced by the UX Visual Designer.
I created user interface design wireframe concepts across all major product features and user roles. One million community college students take this assessment test each year. This wireframe defines a proposal for the Essay Test User Interface, one of the many assessment tests students can take in Compass.
I created user interface design wireframe concepts across all major product features and user roles. One million community college students take this assessment test each year. This wireframe defines an alternative design proposal for the Essay Test User Interface, one of the many assessment tests a student can take as part of this product.
Here is a high-fidelity mockup of my the Essay Test screen. This was produced by the UX Visual Designer.
I created user interface design wireframe concepts across all major product features and user roles. This wireframe defines a design proposal for a Math Test User Interface. Design annotations are described with the yellow and blue stickie notes. This wireframe is produced in Balsamiq.
I created user interface design wireframe concepts across all major product features and user roles. This wireframe presents a design concept for reviewing test answers for a certain type of test. Design annotations are described with the yellow and blue stickie notes. This wireframe is produced in Balsamiq.
Here is a high-fidelity mockup of my wireframe. This was produced by the UX Visual Designer.
Here is a high-fidelity mockup of my Log-in wireframe. Deltas from the initial wireframe are described.
I created user interface design wireframe concepts across all major product features and user roles. This wireframe design concept is heavily influenced by the field research I conducted with Test Center Administrators. This design allows users to monitor the test taking activity. Design annotations are described with the yellow and blue stickie notes.
I created user interface design wireframe concepts across all major product features. This wireframe design concept is heavily influenced by the field research I conducted with Test Center Administrators. This design allows users to monitor the test taking activity. The same sketch is presented without the design annotations.
I created user interface design wireframe concepts across all major product features and user roles. This wireframe design concept is heavily influenced by the field research I conducted with Test Center Proctors. This design allows users to monitor the test taking activity and quickly access key tasks like registering students. Design annotations are described with the yellow and blue stickie notes.
I created user interface design wireframe concepts across all major product features and user roles. This design is for internal sales and customer service representatives to process new customers. Design annotations are described with the yellow and blue stickie notes.
I created user interface design wireframe concepts across all major product features and user roles. Collaborated with UX Designers on this critical design feature for defining the testing experience. This design is one of the design iterations I proposed for the graphical User interface for creating a test set.
I created user interface design wireframe concepts across all major product features and user roles. Collaborated with UX Designers on this critical design feature for defining the testing experience. This wireframe is a design iteration for the User Interface for creating a test set. In this design, the left panel with all the test elements was removed.
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ACT - UX - Interaction Design, Product Definition & User Research - Educational Software
Provided User Experience design consulting for the next generation of an educational testing product and delivery platform. Led user experience research effort, interaction design and concept definition. Conducted extensive qualitative field research with high priority customers. Delivered detailed user research report. Defined user personas and provided key insights which informed product definition throughout design lifecycle. Defined conceptual product vision for high priority features. Analyzed complex business requirements and current product documentation. Re-defined product requirements to modernize and simplify product. Created user interface design wireframe concepts for major product features. Collaborated with UX designers and extensive remote cross-functional team to define design solution.
Available
Freelance, Full-time
Monica Heidelberg
User Experience Designer, Strategist, Researcher
San Francisco, CA