Led User Experience Design effort on Wells Fargo Text Chat technology Sales Initiative on WellsFargo.com
- Led project teams and managed user experience activities to deliver high quality deliverables, on-time throughout design, development and testing cycle
- Served as primary User Experience point of contact with clients and partners on large-scale high profile project
- Collaborated with global cross-functional team and third-party technology vendor throughout all phases of project lifecycle
- Gathered requirements and integrated business objectives and technical constraints while optimizing user experience
- Defined user scenarios, navigational structures, user flows, interaction model and detailed wireframe and design specifications
- Collaborated with UX and cross-functional team to define standards and develop strategy
- Collaborated with development and UX experts to ensure accessibility standards were met
