Jan 2016 - Present (6 years 4 months)
- Organizing/formalizing internal processes
- Customer service and project/account management
- Web service projects (UX, wireframming, designing, creative direction, developing)
- Branding / Graphic design projects (logos, print layout)
- Internal marketing/communication efforts
Web Services Manager
Cottage Grove, MN
Dec 2014 - Jan 2016 (1 year 1 month)
Lead Web Services design team to efficiently design and develop client websites. Develop and design key account
websites, and manage the team’s day-to-day web development progress. Strive to improve the user experience and
client’s website through well designed sites, SEO improvements, and customer service. Database installments & Wordpress set for all Wordpress clients, including client training. Client responsibilities include maintaining effective
customer service for all internal and external clientele by utilizing excellent, in-depth knowledge of company products.
Customer Services & Web Services Manager
Cottage Grove, MN
Dec 2013 - Dec 2014 (1 year)
Primarily responsible for maintaining effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Supervises and trains Customer Service Representatives. Sets priorities, initiates new projects, and issues directives as needed regarding customer support in accordance with organizational policies and goals. Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Interface with cross-functional teams to identify opportunities to increase efficiency and improve quality, quantify impact, prioritize initiatives, and develop execution plans in achieving short-term and long-term goals. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Lead customer support team to proactively develop and implement standards, processes, methodologies and metrics in support of organizational objectives. Participate in the hiring of team resources capable of delivering products and services. Ensure that the team is cohesive and aligned towards the company’s goals. Manage day to day operations working with a team resources; providing coaching and feedback regularly.
Jr. Website Producer
Cottage Grove, MN
Apr 2013 - Dec 2013 (8 months)
Develop websites for resorts and lodges across the United States within Adobe CS6 Photoshop. Design and implement graphics for all websites, and review and edit all images submitted by customers according to design standards. Also help in all creative assignments within web-services, and work with writers to ensure cohesiveness among all content, images and video assets. Build out home and inner pages through Concrete5, with HTML/CSS coding. Also design many different resorts and lodges logos (using Adobe Suites Collection), and help to create websites that are functional, beautiful, clean & simple.
Assistant Soccer Coach
University of Wisconsin-Stout
Aug 2012 - Dec 2012 (4 months)
Assistant Coach to the 2012 UW-Stout Women's Soccer Team. Managed practice’s & drills, while assisted in games. Ran independent workouts to help increase the level of fitness.
Rockler Companies, Inc.
Feb 2012 - Mar 2012 (1 month)
Created a new product for Rockler’s I-Semble Line. Group field & observational research and individually designed a multipurpose assembly hardware device.This involved ideation sketches, renderings on Illustrator & Photoshop. Created final model in Solidworks with full dimensions & materials.
May 2010 - May 2011 (1 year)
Customer service, cash register, stocking, fitting and shoe sales, opening and closing duties, store layout design.