Consumer Service Representative
Sep 2016 - Present (4 years 7 months)
On the Clarks Consumer Service Team I am tasked with making sure the customers overall experience is positive and enjoyable to not only build customer loyalty but to generate sales growth. I typically receive 40-50 calls a day on a range of topics from product queries to order entry. I am in charge of many tasks such as overseeing customer subscriptions to promotional information as well as reviewing and placing employee purchases for all of Clarks North America.
Jun 2012 - Aug 2016 (4 years 2 months)
As a jeweler, I create custom designs, ranging from handmade to computer aided. I also work with existing designs, improving and bringing fresh ideas to the table. Castings, Repairs, Settings.
2009 - 2012 (3 years)
As a retail store associate at the corporate campus, my major concern was to help other employees of Reebok find the perfect footwear for their needs. With my experience in footwear retail, as well as being a sneakerhead, I brought new insights to the consumer and opened their eyes to a new world of buying footwear. I had a deep appreciation for the way products were designed being at the headquarters and my experience there was invaluable.
2008 - 2011 (3 years)
Working in one of the most influential footwear and clothing boutiques in the world, Concepts has showed me behind the scenes aspects of street wear and footwear, in terms of design, trend analysis and market research. While there, I assisted in design collaborations with major footwear brands.