Matthew Blackwell

• Takes portraits efficiently, within company standards (including Camera Room Expectations, Posing Guidelines and Photography Policies), that meet the customer's needs and the company's quality and variety expectations to maximize sales average.
• Follows the sales process accurately and consistently to meet or exceed sales average expectations by knowing and communicating current packaging, pricing and promotion information and leveraging appropriate selling techniques.
• Drives additional portrait sittings, proactively, by approaching potential customers, leveraging company provided call lists, scheduling and confirming appointments, as well as following up on missed or cancelled appointments.
• Executes sales transaction procedures properly and appropriately by using point of sale system/cash register.
• Provides professional customer service by greeting customers, directing traffic flow, communicating clearly and proactively, answering the phone and returning messages.
• Safeguards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

• Execution of merchandise maintenance and fill-in.
• Stockroom organization and maintenance.
• Cashwrap.
• General organization and recovery maintenance of merchandise in a given department.
• Selling floor fill-in.

(Position funded by a grant which expired upon graduation) * Provided support to the Mount Saint Joseph University school system by maintaining computer equipment in classroom environments, as well as administration areas. * Operated, troubleshot and provided routine maintenance and minor repair to audiovisual, media, computer equipment. * Maintained and managed equipment list and inventory for all equipment. * Installed, upgraded and supported software products related to the aspects of the operations. * Diagnosed and repaired hardware as necessary. * Configured workstations to properly operate software applications. * Provided on-call support for immediate troubleshooting and repair of classroom and/or administration equipment.