Andre Allen

- Quality Control (QC) for teams of 70+ agents, ensuring high standards of service; Monitoring KPI’s and other metrics such as Average Handle Time (AHT) and

- Analyzing Machine Learning using techniques like: (RLHF, SFT, RAG, Reward Modeling, etc); Studying Model Behavior patterns for Generative-AI prompts, with the Lead QA's

- Overseeing AIT departments (AI Data-Training), focusing on evaluating and testing agent prompt-engineering skills to ensure accuracy, security, and effectiveness of AI systems

- Communicating with Corporate Clients using various cross-platform channels (Ex. Slack, Jira) to address inquiries, resolve issues, and provide product and service information.

- Collaborating with world-leading researchers and analysts to train and understand AI Models using abstract and real-world contexts; Training LLM’s AI to read, write, recognize & summarize knowledge, and interpret abstract contextual meaning

- Perform comprehensive behavioral assessments, including observations, interviews, and evaluations

- Create individualized treatment plans based on assessment findings, incorporating evidence-based strategies and interventions.

- Deliver one-on-one or group therapy sessions, applying behavioral techniques and therapeutic approaches to manage and modify behaviors

- Track client progress towards treatment goals, adjust interventions as needed, and provide regular updates to clients and their families.

- Offer training and support to caregivers, parents, or guardians on effective behavioral management techniques and strategies

- Leading small business team on a cryptocurrency based agricultural app
- Created interface designs & Prototype for Android/iPhone
- Tested WCAG/AODA compliance (mobile, desk)
- Conducted User journey maps, sketches, mockups, test products w/ accessibility standards
- Communicated digital guidelines to investors, engineers, marketing & Project Manager

ART-DIRECTION AND ASSET MANAGEMENT:
• Facilitating participation of Sr. management meetings (via in-person or Video Chat)
• Scheduling team working timelines; hitting target deadlines for client submissions
• Communicating client briefs + dealing with new client proposals/concepts
• Preparing, organizing & teaching workshops related to visual arts and young artists training
• Reviewing/approving teamwork submissions; Upgrading average work to production-quality
• Utilizing + enhancing branding guidelines; using brand assets/characters as necessary
• Researching UI, analyzing + presenting User Experience project breakdowns for team exploration
• Planning, visualizing, constructing & coordinating booth setup for film festival and film screening
• Creating original mascots & interactive characters for children's entertainment brands

MARKETING, PROMOTIONS AND CUSTOMER SERVICE:
• Brainstorming, scheduling, publishing social media phrases, taglines, revising copy + proof-editing
• Managing client budgets for marketing & selling products (t-shirts, event bookings, etc)
• Keeping track of client files, documents, folders and references for easy access
• Consulting & solving client issues, revisions + other concerns via email, face to face, or phone
• Using critical-thinking, creative problem-solving + other soft skills, such as conflict resolution

BRANDING & CREATIVE: (DESIGNING, EDITING + PRESENTATIONS):
• Filming & Editing Videos: (including Script-writing, Directing, + Editing if necessary)
• Illustrating & Graphic-Design: (books, albums, tickets, logos, flyers, icons, banners, etc)
• Audio-Engineering & tweaking Original Sound Productions
• Photography & Photo-Editing (Enhancing images to better marketing)
• Story-boarding original concepts for music videos & animations
• Developing & marketing music artists brand-identity + producing various promotional content

Contract position as a graphic designer and communications assistant for the COH - (Canadian Observatory on Homelessness). "The Homeless Hub" is a COH research facility located at York University. They operate one of the largest online research databases in North America for evidence-based research, implementing prevention tactics, community awareness & project-analysis to fight the many causes of homelessness.

ROLE DESCRIPTION:
- Connecting with Sr. Managers; discovering latest online resources for group marketing research
- 100% Organization of personal contributions to crew media files using Slack/Trello web applications
- Progressive completion of research reports, drawing survey metrics into clean info-graphic statistics
- Temporary Facilitator, leading weekly group department meetings, involving 10+ other faculty
- Customizing eye-catching layouts for visual-marketing and publishing (blogs/websites)
- Conducting research & executing visual mock-ups for new website research summaries
- Offered critiques & unique perspectives on team members' projects before final submissions

Contract Position, working on "Rung De One" Color Festival. A highly anticipated event with a great audience turnout -- Also known as the world-popular "Festival of Colors". Celebrating their 3rd year in operation, this time near Square One, Mississauga: the 2nd largest shopping center in Canada.

ROLE DESCRIPTION:
- Producing multiple iterations of concepts & templates for print, web & social media management
- Devising event launch strategies with both project managers and 5+ other team members in office
- Final works shown in popular multimedia & advertising platforms: (BlogTO, NOW Magazine, etc)
- Festival event collaborator - involved in offering secondary artistic services to 100's of consumers

- Consultant on client proposals, email inquiries; finalizing on-spot proofs & print ready graphics
- Improvised arrangements for visual identity & mock-ups; using B2C promotional pricing packages
- File organizations for all project folders, referencing for easy access; daily track-keeping of orders
- Clerical drafts: revising outdated client works; renewing client-templates for future job proposals
- Getting direct approvals from main office manager & collaborating with secondary office manager
- Learning & updating software, increasing team workflows and general knowledge awarenesss