Deliver exceptional customer service through product knowledge and customer focus, building a community of Apple promoters. Meet and exceed various sales goals and standards. Exceeded 40% store goal by consistently reaching 60% in Onetoone sales. Provides effective training for customers with workshops and personal train- ing. Promotes the use of speciﬁc positive feedback to Red Zone Teammates to improve NPS
Responsible for production for digital and conventional workﬂows for P.O.S and P.O.P. printing and converting. Set-up central server based digital asset management system to improve order management integration and production scheduling. Developed digital workﬂow with addition of 6/C inca Spyder large format ﬂatbed, sci- tex/HP roll printer & Zund iTouch table cutter.
Smur?t-Stone Display Group
Focused on select accounts, working with their in-house graphics groups, advertising agencies and art studio's to improve their understanding of the corrugated direct print process. Coordinated the introduction of large format production inkjet printing for sales samples, short run production and make-up orders.
Stone Container Corporation
Managed a department of 7 employees and providing direction for 3 in-house vendors. Responsible for ink, printing plate and cutting die purchases. Designed, implemented and maintained an electronic database that virtually eliminates internal paperwork for customer service, accounting, prepress, plant, QC and shipping. Successfully integrated vendors into our workﬂow thus greatly reducing errors, turn-around time and personnel costs. Recommended, planned & manage in-plant ink kitchen, reducing current inventory.
Oversee plant operations consisting of 33 employees. Operations cover graphic design, electronic prepress, conventional stripping, liquid and sheet photopolymer plate production, premounting & shipping. Focused on improving electronic workﬂow. Standardized internal color management speciﬁcally for postprint ﬂexo. Suc- cessfully achieved an ISO 9002 certiﬁcation. Beta site for the ﬁrst Barco Megasetter in operation on the East Coast.