Kaitlyn Grace

Responsible for testing, managing workflow and overseeing quality of a customers ported project. Work closely with developers and customers to meet targets and desired quality.

QA/OEM Customer Manager and Porting Lead (Special focus on Game Development Clients) * Develop and Maintain a git repositories * Command Line use on both Mac and Linux * Creating and executing ported builds of clients applications * Manage customer and developer communications and workflow to keep projects on track * Assumed many Sr. Product Manager duties and managed more projects personally to improve workflow and productivity * Led effort to revamp existing QA processes to more effectively manage workflow and hours spent on QA

QAMN Quality Assurance Tester Quickly learned Quality Assurance Testing processes including: * Defect identification * Documentation according to correct protocol * Defect recreation and detail capture * Experience with both ad hoc testing and checklist testing

Tier 1 - 3 Customer support * Learned how to use and troubleshoot Crossover with a high degree of proficiency * Learned both the Ticket and Bug systems on the Website and how to utilize them * Advanced from handling fewer than 10 tickets per day to handling over 40 per day * Developed in-depth knowledge of how Crossover runs on multiple platforms: Linux, Mac and Android * Provide support to customers using all platforms, Linux, Mac, Windows, Chrome * Received numerous emails for positive attitude, outstanding service and support * Learned how to install, and use Linux OS proficiently. Have high proficiency with Mac OS * Developed thorough understanding of QA workflows and necessary changes * Led changes in company culture and team dynamics between Support, QA and Developer teams

QAMN Quality Assurance Tester Increased Quality Assurance Testing experience and team leadership skills including: * Providing mentorship for new team members regarding defect identification and documentation * Assisting in organizing team to achieve daily tasks * Working with group to improve defect capture and recreation * Experience with both ad hoc testing and checklist testing Accomplishments Shelley Grace Resume 6/22/2018 KAITLYN GRACE o Met deadlines for time-sensitive tasks often requiring 12 hour shifts and 7 day weeks o Assisted newer team members in improving basic skills and meeting team goals o Achieved timely completion of daily tasks, sweeps and checklists o Ability to scrutinize details quickly and accurately, excellent and fast typing skills * Position was temporary, and ended shortly after application was released