Katie Lee

Interlibrary Loan Processing, Customer Service & Student Management

• Locate library resources (print & digital) not owned by the University Library system
• Locate library resources (print & digital) for FREE on demand desktop document delivery to students/staff/faculty
• Provide customer service to all document delivery, Interlibrary Loan & Express Document Center users (phone, e-mail & in-person)
• Troubleshoot technology issues with customers ranging from database connectivity, media streaming software & ILL management software
• Supervise and train student workers on the entire team
• Manage the production of print to digital file conversion
• Edit & deliver digital files for document delivery, ILL and Media Streaming services

Marketing & Graphic Design Support

• Print & digital graphic designs to promote our teams services
• Planned promotion of library services and resources at campus events
• Draft copy for e-mail marketing messages to be sent campus-wide
• Attended campus events to promote the library’s services
• Planned and participated in a library-wide brainstorm marketing session to generate new marketing ideas/strategies
• Maintain departmental contacts on campus, which could benefit from library services and resources.
• Served on the Marketing sub-group of our team for 5 years to promote delivery and fee-based services

• Assist patrons on the phone and in the office; answering inquiries about available services.
• Supervise other student employees and delegate student tasks; responsible for all lending tasks when Lending Supervisor is not available.
• Process incoming lending requests for loans/photocopies (includes searching library catalog, OCLC and e-journal databases. Also printing all requests that were verified as in the stacks).
• Pull books off shelf to ship to other libraries and scan requested articles and book chapters (for lending and in house document delivery).
• Updated and mail out lending loan requests.
• Process electronic requests for loans/articles going to distance education students attending NAU.
• Scan book chapters and journal articles for lending and document delivery requests.
• Post incoming articles (in electfronic format) to the library server and deliver to patrons.
• Monitor requests "sent to be paged" to ensure they were updated as filled or unfilled.
• Work with the Library of Congress classification system, cataloging, learning about types of documents held at libraries & copyright regulations concerning lending of materials and photocopying