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Marketing Assistant/Reservationist
Key West, FL
Sep 2010 - Aug 2014 (3 years 11 months)
*Assist customers in reserving vacation rentals, including processing payments and arranging arrival and check in details. * Analyze booking conversion rates from various advertising sources as well as setup and maintain property listings. * Write verbiage to submit for advertisements in numerous publications. * Create and design print advertisements in Photoshop to submit for local publications. * Research and analyze new marketing and advertising opportunities to best reach our target market. * Provide creative feedback on website design, layout and functionality. Serve as a liaison between developers for new projects. * Facilitate and maintain mobile app as a means of communication to perspective guests, current guests and previous guests. * Compose property photos and edit for advertising use.
Vacation Rental Specialties: Escapia, Adobe Photoshop, Google Analytics, Facebook, photography
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Service Desk Analyst/IT Consultant
CH Robinson
Eden Prairie, MN
Mar 2007 - Jul 2010 (3 years 4 months)
Provide Service Management-based application and infrastructure support for 7000+ users in a complex technical environment. Troubleshoot, analyze and resolve a variety of technical issues and requests. Extensive remote troubleshooting of Windows based PCs and Laptops as well as peripheral equipment. Specialize in Infrastructure and Human Resources support areas. Prepare my team for upcoming changes to the production environment, review reports for process improvements and work with other teams to remedy potential areas of concern. Utilize technical writing skills to document all troubleshooting steps, solutions and general procedures.
IT Specialties: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, anti-spyware programs, anti-virus programs, multiple Internet browsers, installing operating systems (Windows 98, 2000, NT, XP), troubleshooting and replacing hardware components and network equipment, TCP/IP, active directory, Assyst, Paragrine, Windows Terminal Server/Remote Desktop/Citrix, Radmin, Configuration Manager and SMS.
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Customer Service Representative
Deluxe Corporation
Shoreview, MN
Dec 2004 - Mar 2007 (2 years 3 months)
* Assist customers on incoming phone call basis. * Sell products to customers according to their business needs. * Identify unstated needs that would help the customer's business. * Provide necessary customer interaction feedback.