Michelle Mann, CTS

- Collaborate with marketing, products, services and IT to improve the user experience
- Design and build digital signage content for demonstrations and customers
- Create user guides and tutorials to educate new users
- Assist with pre-sales and trainings
- Manage digital signage process and content creation

- Create personalized video montages for customer's special occasions: from kids' birthday parties to celebrations of life and everything in between.

- Created custom content for digital signage displays, interactive kiosks and video walls
- Managed all content creation processes with clients across the United States, in a wide variety of industries
- Collaborated with internal team of experts to complete all content-services from initial kickoff meetings to deployment and training
- Assisted installers on endpoint configuration and CMS content playback
- Educated clients about digital signage and how their system works
- Organized meetings and training sessions with clients via Microsoft Teams
- Worked closely with Account Managers to assist with the scopes of work and quoting portion
- Became a Digital Signage Certified Expert (DSCE) and earned CTS (Certified Technology Specialist)

- Satisfied clients' design-needs in a timely manner while maintaining positive relationships
- Created print and digital content for a wide variety of clients and projects: personalized wedding invites to corporate communications
- Brainstormed ideas, gain an understanding of what is needed, mock-up concepts, make any needed alterations and prepare print-ready or web-friendly files for clients
- Logo creation: once approved, all formats are shared with the client for their convenience

- Worked closely with the marketing team in the corporate headquarters designing content for addition to internal projects
- Designed and updated flyers, brochures, menus, digital signage content and e-mail blast graphics for: The Pfister Hotel, Mason Street Grill, Blu Lounge, The Hilton Milwaukee, Miller Time Pub & Grill The Milwaukee ChopHouse, The InterContinental Hotel, and The SafeHouse

- Designed all print and digital artwork for casino promotions and events: Logos, posters, brochures, direct mail, newsletters, newspaper/magazine ads, e-mail blasts, billboards, bus wraps and miscellaneous internal requests
- Communicated effectively with vendors, printers, suppliers and co-workers
- Increased awareness of the casino and promotions at networking events and expos
- Responsible for tracking the inventory of toner, paper, and studio supplies

- Designed layouts for the company website using Photoshop and InDesign
- Edited footage to create appealing videos for the company website and tradeshows
- Contributed to weekly marketing meetings to help achieve company goals