Mihran Kalaydjian

Increased top 25 accounts production by 31% in the first Quarter
 Responsible for performance in the following segments: Corporate negotiated rate accounts, Leisure and specialty
Groups, SMERF, Consortia Clientele, International wholesalers, Government, Association
 November to April 2011 ~ achieved 105% of the budgeted revenue goal and 112% of budgeted room night goal for preferred Corporate accounts, SMERF, Government and Association
 Successful increasing Volume Discount rate 16.4% over prior year and 12% over budget
 Increased top 20 accounts production by 32% in the first Quarter
 Generated new accounts, including Honeywell, Northrop Grumman, Aero Space’s, Exxon Mobile, Lockheed Martin
And Airline Crew Accommodations, which produced 985+ room nights at the property combined and become top 15
in first Quarter.
 Grew market share of key accounts, including Amazon.com, Regence Blue Cross, UPS, General Motors, Panasonic ,AT & T and Microsoft
 Set percentage levels of corporate occupancy rates vs. higher-rated leisure travel business properties.

Airport Hotel The Holiday Inn Lax 405 rooms, 5,000 sf meeting space
* Increased corporate, association, government and SMERF market 21% in 3 months.
* Responsible for revenues exceeding $125.000 in fourth quarter of 2009 (12% over revenue goal)
* Identified successfully and developed new clients in each local and national markets for corporate transient business (IBT), consortia and wholesale bookings, SMERF

*Crew and maintained Corporate, Educational, Entertainment, Fraternal, Government, Incentive Leisure, Military, Religious, Social accounts, reaching weekly sales revenue of up $25,000.
* Increased Marketing income by over 40% by additional tie-ups and new brand associations.
* Re-organized guest-room (Group & Transient) rate structure, doubling ADR and increasing room revenue
* Converted 30% of the presentations given to Groups into Sales, Securing 20 new deals representing 450000 in new business

Upscale First Class Hotel Paragon Hotel Bellevue 208 rooms, 15,000 sf meeting space Bellevue, Seattle

 Developed and implemented a comprehensive strategy to improve metrics resulting in 55% ADR growth, 12%
occupancy increase, 25% increase in transient base and 15% growth in Top 10 account production in 2006.
 Completed the year 2006 achieving 139% of my individual group revenue goal for the corporate market. Exceeded
group revenue goal by 220% in the second trimester of 2006
 Team leader in creating and implementing of ADS (Alternate Distribution Systems) Channel management program.
 Analyzed marketing potential of new and existing clients, generated growth and profitability, maintained client
service and satisfaction with innovative sales strategies
 Monitored and analyzed all aspects of the ADS channels, from rate strategy, overall revenue performance, and
upkeep of site to deliver the highest ADR, RevPar, and overall profitability for the company.
 Negotiated and led all major event contracts and partner relationships (Vendors, site venues, identified corporate
and media sponsors, community and charity partners, live entertainment and other).
 Understand key market demand periods, know destination trends, create/maintain event calendars for markets, and
plan courses of action required to meet supply, demand, and necessary sales.

 Responsible for $3.9m Room Revenue Budget, $250K in Q1 (20% exceeding revenue goal).
 Increased revenue ranking within company to #1 for government and #3 for corporate markets
 Increased corporate, transient, association, government and SMERF market 28% in 12 months.
 Responsibilities included creating and implementing Sales & Marketing Plans and Financial Budgets.
 Designed and aggressively marketed loyalty programs and re-structured contracts for negotiated corporate and
group business strengthening both segments.
 Detailed sales and planning of catered events such in-house conventions, charity functions, meetings, weddings,
Reunions, etc.
 Responsible for menu planning, design and décor of large event halls including seating, floral set up, and cuisine.

Assistant Front Office Manager

 Increased JD Power & Associates Front Office Operations score from #28 to # 4 within Omni
 Designed and implemented a guest survey to gauge satisfaction with the hotel, its staff, and services
 Responsibilities included customer service, recruiting, train and develop new team members
 Managed room rate structure to exceed average rate goals of the hotel and minimize overbooking

Rooms Controller

 Achieved highest revenue management yield by controlling room inventory
 Created system to reduce check-in process from 6 minutes to under 1 minute
 Responsible for the overall management of the Front Desk and Concierge

Front Desk Agent

 Outsold entire Front Desk staff in suite up-sells 2 to 1
 Managed coordination of international group arrivals
 Implemented front desk pre-shift meetings and weekly rooms’ division meetings.
 Redesigned registration cards, guest directories & comment cards.

Supervisor of Housekeeping

 Managed 45 employees. Maintained 100% customer satisfaction utilizing team-building skills.
 Established standards and processes for housekeeping employees work, and planned work timetables to make sure satisfactory service.
 Evaluated records to estimate department employees needs, and to get ready budget.
 Managed the hiring, evaluation and disciplining of housekeeping employees on specific shift, prepare work schedule and maintain adequate staffing

Front Desk Agent
 Maximized revenue by up-selling 75% of guests at check-in.
 Managed entire coordination of visits by Middle East and Europe dignitaries.

Group Sales Manager

 Prospected groups from SMERF, Sports, Government, Corporate and Convention Markets.
 Capitalized on emerging markets and achieved a 16% revenue increase, from $3.7M in 1999 to $4.2M in 2000, while
reducing product cost structure.
 Generated $2.8 million in revenue via aggressive outside sales calls and cold calls.
 Developed and executed presentation for International Tour and Travel Market Trade Shows.
 Capitalized on Revenue up-sell opportunities during the Event Phase of Functions

Director of Group Travel

 Implemented sales, marketing & PR Strategies created to maximize revenue from group business.
 Personally oversee annual market net revenue of close to $6.8 million.
 Targeted SMERF market and travel agents utilizing presentations and cold calls.
 Estimated travel agency contacts worldwide through Israeli Ministry of Tourism Conferences.

Director of Operations

 Developed clientele with application of the key selling system.
 Emphasized the National and International sectors and tourism.
 Trained, coached and motivated team of 125 tour directors.
 Researched local and International market trends to develop new marketing Strategies