• In-depth knowledge of product support systems, in-the-field product failures, and manufacturability issues. Understanding of industrial design as design-manufacture-distribution-usage. • Ability to design superior product-service systems, with emphasis on empowering consumers through availability of information. • Experience in varied fields: consumer electronics, aviation, medical equipment, sporting goods, musical instruments, photographic equipment. Specialties: Product information, documentation, specifying clusters of features within the product line, modular design.