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Utility Billing Representative
City of Long Beach
Jan 2013 - Present (11 years 4 months)
Billing and collections
Utility service representative
Commercial account specialist
Correct and rebill commercial and residential accounts
Initiate utility service (Residential)
Initiate disconnects (Residential)
Generate utility meter installs (Gas and Water)
Audit utility meter reads
Correct meter errors
Research utility consumption requested by various government agencies
Process automatic debit transaction
Perform billing adjustments
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Marketing Director
Black Tie Business Solutions
Mar 2012 - Present (12 years 2 months)
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Parking Citation Clerk
City of Long Beach
Jan 2011 - Mar 2012 (1 year 2 months)
Billing and collections
Assist walk in customers with citation disputes
Assist call-in customer with citation disputes
Process initial review for contested citations
Log and process parking citation
Process registration suspensions for Department of Motor Vehicles
Customer Service
Data Entry
Clerical
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Executive Assistant
Project Return, Inc.
2010 - 2011 (1 year)
Assistant to the Chief Executive Officer and Chief Operations Officer
Created a data report system for staff services
Recorded and enter data and created graphs and reports weekly
Assembled board member report books
Responsible for board and staff meeting Minutes
Scheduled meeting and conferences for CEO and COO in Outlook
Answered and screened phone calls; took voice messages for CEO and COO.
Coordinated company trainings (Created training applications and flier, track leads, reviewed applications for eligibility, and performed phone interviews for prospective applicants
Event coordination (P.R.P.S.N. company picnic, Mental Awareness Fair, Peer Advocate Training Graduation)
Responsible for company branding which included: Designing company letterhead and business cards, Designing 90 page company manual, Creating company board game: Rocks and Docks (200 produced), and developing Mental Health Button
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Senior Marketing Associate
The Abbey Company
2006 - 2009 (3 years)
Marketed commercial real-estate properties throughout California
Designed and sent out Direct Mailings (Up to 50,000 mailings per week)
Created a Postcard mailing design (over 30 different template designs)
Research demographics to locate and target client base
Created mailing return accuracy system and report
Filtered and cleaned mailing list for accuracy and to gage costs
Designed, managed and maintained company website
Designed signage for over 200 signs displayed throughout California
Responsible for developing the building banner design (over 20 designs) and all building photography
Event campaign (invitation design, E-blast template and client target search, Telemarketing efforts to potential leads)
Company branding: Brochure, postcard, flier, business cards, letterhead design and print
Fresh Foods Cafe Restaurant branding (Logo, flier, coupon and menu design)
Raised occupancy level from 80% to 87% within one year
Raised traffic and walk in activity from 15 leads per day to 37 lead per day.