Rex Roberts

I am currently involved in three main areas at luxion

CONTENT CREATION:
My primary focus at Luxion is to use my knowledge of design and marketing to create and deliver high-quality, on-brand content for trade shows, our website, newsletter, YouTube page, forum, and blog. This content includes renderings, animations, and KeyShotVR as well as video tutorials and webinars.

DEVELOPMENT & TESTING:
As Luxion moves into the development of KeyShot 4, my secondary objective is to provide bug reports, feature requests, and UI improvements to the development team in Denmark through our in-house tracking system. Once the dev team has updated the build to include bug fixes and new features I then install and test in conjunction with the support department.

CLIENT SUPPORT:
I am also heavily involved in providing support to our customers through our in-house support system. These support issues relate to anything "KeyShot" that isn't licensing or sales. I also handle phone calls and GoToMeeting's for special requests and Pro users relating to custom materials and additional support.

With a strict demand to achieve sales goals, I gained an expertise in customer service – including the ability to analyze the customer through questions and observation to present suitable merchandise, handle objections, and close the sale.