Robert Taylor

Provide world-class service and support to the MEA NEA partner and client base ensuring standards are documented and met. * Train new team members on new products and services * Perform advanced support functions by providing assistance and education to internal staff * Configure and troubleshoot business software in the Windows environment * Serve as the escalation point through which all product issues must be reviewed and presented to Development (Level III) * Provide exceptional customer service and solid problem solving and consultative skills * Provide technical expertise for application installs * Remove drivers and edit systems files for unique system configurations * Set up firewalls and security software to grant access to FastAttach™ * Aid the Development Team with testing imminent software builds

detailed plans and graphic arts for various small businesses. Generated 3D renderings to support visual representation for space planning options. * Constructed detailed plans from shop drawings and transferred them into a 3D environment * Created logos, advertisements and short animations * Sample images- http://www.coroflot.com/RobertTaylor

Built customer satisfaction and loyalty by providing world-class customer service. * Established new lines of business by opening new accounts and upgrading existing services * Solved customers' problems quickly and efficiently * Answered customer queries and provided detailed product information * Identified system set-up and resolved hardware failure * Aided in maintaining a customer retention rate of 92% Notable Contributions: * Assist Quality Assurance Manager through monitoring technical support team for quality measures. * Maintain manuals and documentation for products and services for the Knowledge Base and training materials * Act as Team Lead on various company-wide projects * Exceed in all performance metrics including product knowledge, oral and written communication, organization and time management.