Dana Caruso
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About
My personal company, Rooted Kulture Design & Construction, has allowed me to gain valuable construction experience, strengthen my design skills and techniques, and work with a diverse range of clientele. I use my technical skills when needed but I'm also very handy in relation to repairs and small projects. My past experience with NYS at Lake Taghkanic State Park makes me confident that I would move into this position smoothly. I have also worked on numerous projects for the private sector. I'm proficient with almost any design software (Adobe Creative Suite, Office Suite, Google Apps, etc), POS systems, CMS, E-commerce platforms, Wordpress, and almost any other technical software. If I haven't used the software there is a good chance I will be able to navigate it fairly quickly due to my background. I'm comfortable with the print process, file management/manipulation, printing (various types of media), finishing, and maintaining and operating large volume and wide format printers. My sales experience has helped me develop a very approachable personality and a strong, efficient work ethic.
My past employers have taught me to be more aware of my environment and how to be more considerate of my colleagues, customers, and friends. All of my experience has made me feel like a universal employee in the workforce. As a result I've gained a variety of job skills, learned "better business practices" and matured into a well rounded, respectful employee. -
Education
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Associate's Graphic DesignThe Art Institute of New York City
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Experience
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Inbound Sales Associate / Customer ServiceTime Warner Cable / SpectrumAlbany, NY− Provided customers with a consultative and informative sales process − Met adherence goals, productivity standards, call quality expectations, and sales metrics − Extensive knowledge of company products, services, and technical information − Supported team supervisor with daily business needs, reports, and operations
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UPSGreat Barrington, MA− Supervised associates and oversaw general printing and shipping operations − Ordered printer parts and supplies packaging, and other store products − Performed daily maintenance on large volume and wide format printers (Xerox) − Maintained positive customer satisfaction, increased new customer rate, and increased AOV
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Dispatcher (Part Time)Sleepy Hollow Lake, Associationof Property Owners - Athens, NY − Facilitated the overall safety of the community by assisting security officers, outside law enforcement, and medical/fire first responders − Entered routine daily blotter entries and incident reports in real time − Processed payments from property owners and provided general services to residents of the community (issued guest passes, issued vehicle stickers, campground reservations, etc.)
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Crew Leader (Part Time)Columbia County Habitat of HumanityHudson, NY− Communicated with donors and created a daily pick-up schedule for donated goods − Organized volunteers and assisted with general sales and Re-store operations − Assisted with Re-store product merchandising and organization of new products/donations
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Department Manager/Inventory ManagerNuthouse HardwareNew York, NY− Managed store inventory, created and built store displays − Supervised cashiers and monitor store/individual sales performance − Provided customers with solutions to home improvement issues and basic DIY information Associate Art Director (Contract)
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G2 and the Grey Global GroupNew York, NY− Composed multiple ad campaign strategies and created presentation conveying new theme − Explored and conceptualized various styles of web navigation and innovative web page design
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Jr. Art Director (Internship)Carbon OutreachNew York, NY− Conceptualized and built website which incorporated elements from Photoshop, Illustrator, and other design software − Promoted social media presence and updated Facebook page daily − Redesigned Carbon Outreach logo and promoted Carbon Outreach brand/mission
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Graphic DesignerVFC Sportswear/Nautica IncNew York, NY− Designed business cards stationery brochures advertisements signs e-newsletters − Collaborated with art director to produce project over a wide range of media (web print branding etc) − Cultivated personal design skills and explored new design elements & trends (Contract)
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Receptionist / Customer ServiceEastern AthleticNew York, NY− Created layout and design concept for brand manual/style guide − Edited and retouched multiple photos and created vector graphics − Combined and reformatted multiple files into one cohesive design piece
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Graphic Designer (Internship)QNY CreativeNew York, NYand upcoming exhibitions as well as museum collections
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Pace UniversityCraryville, NYTaconic Hills High School - Columbia Greene Community College - Hudson, NY (AP Course Credit)
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Mowing− Grounds keeping, and Landscaping − Cleaned and maintained park facilities & campgrounds − Oversaw and directed a crew of 1-3 during daily park upkeep and operations − Assisted park patrons throughout the day as needed and relay patron requests to front office Professional and Software Skills Microsoft Office, Team Building, Sales, Inventory, Marketing, Filing, Time Management, Adobe Creative Suite (10+years), Customer Service, Technical Support, Graphic Design, Photography, Photoshop, Illustrator, Web Design, Wordpress, E-commerce, Social Media Marketing
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Owner - CreatorRooted Kulture Design & ConstructionPhilmont, NYcreate − Design, and produce marketing material, social media pages, web sites, web marketing campaigns and a wide range of custom client requests − Create and construct multiple different projects using electrical, plumbing, and general construction knowledge − Combine design expertise with construction knowledge to create practical & effective solutions − Collaborate with printer/production team during the production process − Provide clients with technical support and software tutorials
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Customer Sales and Service AgentThe Metropolitan Museum− Managed member accounts processed payments and completed other daily administrative tasks (scan copy etc) − Created a positive atmosphere on the gym floor and promoted membership sales − Assisted physical trainers with scheduling and collection of class fees Art - New York, NY
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Sr. Grounds and MaintenanceNew York State Parks and Recreation - Lake Taghkanic− Provided museum guests with information in regard to exhibitions and upcoming events − Operated POS maintained inventory organized workspace and maintained stock
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Industries
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Skills
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On Coroflot@RootedKultureDesign, member since 2009
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Following 4
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Followers 5
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