Sadia Haleem

Monitoring IT Applications Support ticket queue in ticketing application
Troubleshooting and resolving issues or assigning issues to the appropriate internal expert
Logging support cases with Vendor Customer Support groups as appropriate
Following up with Vendors and Internal Business users on status of open issues
Setting up and Disabling User Accounts in Hyena (Active Directory)
Setting up User Permissions
Maintaining Approval Hierarchies
Workflows, Validation Rules, E-mail Alerts
Proactively monitoring and fixing data issues
Documentation of Systems Administration Procedures
Application Testing for Enhancements and bug fixes
Complying with overall IT General Controls
Managed Software

• Developed functional requirements specifications and analyze the Automated System Requirements Specification and Designs to define test scenarios, develop test cases, automated test scripts, test conditions, and define estimates for test development and execution efforts
• Developed system test strategy, test plans, executed test cases, reported and tracked defects
• Created standard documentation to record and manage traceability for requirements, test cases, test results, defect tracking and status communication
• Tracked and prepared the report of testing activities like test testing result
• Kept track of the new requirements / change in requirements of the Project
• Performed different types of testing such as full functional, Ad-hoc, Integration, Regression, Positive, Negative, Boundary etc.
• Created test documentation for the execute test cases for error reports, failed test cases etc.
• Developed and maintained QTP scripts to automat Regression and Integration Test Cases
• Set up Different checkpoints in QTP Scripts to verify the expected results
• Enhanced the automated scripts to import data from other sources for data-driven test
• Developed user-defined functions for reusing in different tests.
• Created and report defects as found during testing in Mercury Test Director
• Developed load testing scripts using VuGen in LoadRunner
• Performed Shakeout, Load, Performance and Stress, and, Endurance, test using LoadRunner
• Created different types of testing documents such as Test Progress report, Test Analysis Repot etc.
• Communicated with developers and project manager for detected defects as needed
• Wrote Test Plan, test case for manual test through the functional requirement using Mercury Test Director
• Prepared Requirement traceability matrix (RTM) for the application
• Manually selected the important features of the application before performing automation testing

Responded to customer inquiries in person and on phone by providing knowledgeable information in order to provide quality customer service for the company
Handled payroll for all our companies
Arranged appointments in person and on the phone
Bookkeeping
Established exceeded expectation ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
Validated the ability to interact with customers from diverse cultures and backgrounds.