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Senior User Experience Consultant
Comcast (Cognizant)
Feb 2022 - Present (2 years 3 months)
Understanding Business Problems, User Centered Approach, Implement Lean UX, Target User Interview and Testing, Validate & Iterate, Actionable insights to Drive Sustainable Business Decisions
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Senior User Experience Consultant
Amazon (Cognizant)
San Jose, CA
May 2021 - Jan 2022 (8 months)
Understanding Business Problems, User Centered Approach, Implement Lean UX, Target User Interview and Testing, Validate & Iterate, Actionable insights to Drive Sustainable Business Decisions
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Senior User Experience Consultant
Cisco (Cognizant)
San Jose, CA
Apr 2021 - Apr 2021
Worked for Proof of Concept - Identify the issues - Requirement clarification - Design Strategy - Visual Clickable Prototype - Proof of Concept - Request for Approval. Proof of Concept acted as the first step of the phase and bridge to a successful project launch
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Product & UX Design Consultant
Duke Energy Innovation Center (Cognizant)
Charlotte, NC
Oct 2018 - Mar 2021 (2 years 5 months)
Duke Energy digital transformation called Lighthouse. They want to have digital experiences like Uber, Amazon and Zappos – easy–to-use technology that solves their problems quickly.
• Started to work on FHO – Mobile Worker iPad application. It’s got a tremendous response from from the users and stakeholders. Hence, the project became a benchmark for other applications.
• Following Mobile worker product, I was supporting HR Job Description (Web App) and since I had experience gained from FHO, I was requested to help Nuclear Mobile Workers application where I revamped their existing application using heuristic evaluation at first and tested with target users. Later, I work with Transmission team, who focuses to find solution on Veg Management and General Foreperson work execution.
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Senior Creative UX Lead
Delta Airlines (Cognizant)
Atlanta, GA
Feb 2018 - Oct 2018 (8 months)
Established a Product Design and User Experience team to manage Agent Desktop / Table Application. Working closely with Product/Project Managers, Stakeholders and Developers. Functioned as an evangelist for User Experience by connecting Target users to understand and create new product.
• Working with Business Analyst, and Delta Business team to understand the requirement for SNAPP application. Spending min 10-12 hours with business to improve the process and sharing screens with users to get the feedback as continuous process.
• Managing 5 onsite designers and 6 offshore designers, handling multiple screen breakpoints adaptive to support different screen resolutions.
• Completed user observation and interview sessions @ airport to understand the actual requirement to have a minimalist approach.
• Working, supporting and collaborating with 13 Scrum Development teams
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Senior Creative UX Lead
Raleigh, NC
Aug 2012 - Jan 2018 (5 years 5 months)
Human centered design thinking, researching users to understand their needs, expectation, and underlying mental models building and testing prototypes to understand how specific designs fail or succeed using psychology to make the product fun, easy, and habit-forming in a phrase, creating products that people are happy to use.
User Experience Strategy helping business management and the design team remain user-focused serving the right users in the right market making sure the product aligns with strategic goals of the business in a phrase, creating sustainable products that advance the company’s strategy.
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Interaction Design Lead
Chennai, TN
Mar 2006 - Apr 2017 (11 years 1 month)
Work within a multidisciplinary development team and contributing application interface designs during design, and development. Drive a consistent design direction and implementation issues. Work closely with business analyst to define and identify on-going usability efforts throughout the application development cycle. Achieve and maintain an excellent appearance in visual
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Lead UX/UI Designer
San Jose, CA
May 2007 - Jul 2012 (5 years 2 months)
Work for eBay Developers Program team to develop websites, mobile applications, internal web applications and marketing designs. Lead onsite / offshore design team.
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Web and UI Design Lead
Exceed Technologies
Chennai, India
Jul 2005 - Mar 2006 (8 months)
Working closely with a cross-functional team to assess requirements - create UI models - interaction flows - screen designs - user-interface interaction - self-motivated and be able to make logical decisions to ensure the overall success of the project by creating designs.
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Sr. Graphic and Web Designer
Saudi Arabia
Apr 2002 - Jan 2005 (2 years 9 months)
Visualizing concepts independently to suit client requirements - Coordinating with photographer -Brainstorm with Art Director / Copywriter / Creative team - Maintain work log.
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Web Designer
Perot Systems
Chennai, India
Sep 2000 - Mar 2002 (1 year 6 months)
Supporting Design for Software development and web based products - Developing appropriate software identity for Web Portfolio - Hosted and maintained more than 15 websites of international repute – Designing graphic interface for the Intranet portal and software, Company Advertisement and all kind of marketing collaterals such as brochure, newsletters and product demos – Interacting with IT team and Marketing – Coordinating with all business units on design issues ex. Quality notices, Banners, HR employee ID cards etc.