Sergio de Oliveira Pro

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. As Product Designer, my responsibilities included:

• Lead the design development of digital experiences under the Lippert and OneControl brands (OneControl Touch Panel, OneControl RV mobile app, Tire Linc Pro TPMS System).
• Lead the creation of a unified OneControl design system as well as a Figma UI component library.
• Worked with Lippert PMO to incorporate user centered methodologies into larger product development process as well as implementing the Kanban methodology for tracking all active work by UX team.

Seegrid is the leading provider of autonomous mobile robots (AMRs) and enterprise software for material handling. As Design Lead - AMRs, my responsibilities included:

• Leading the design development of the Palion Lift AMR (physical and digital) launched in March of 2022.
• Leading advanced development initiatives exploring applications of Mixed Reality technologies to inform future product strategies and roadmaps with ShapesXR and Unity prototypes.
• Partnering with Product Managers and Engineering Leads to define, scope and implement AMR product solutions.
• Performing field research to better understand and document customer needs.
• Managing contract Industrial Design resources.

DRB Systems is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Company’s point-of-sale, data capture, business intelligence, and software offerings underpin core car wash operations. DRB’s products are considered the “gold standard” in the industry, and the company has an installed base of 10,000+ systems across North America. As User Experience Design Manager, my responsibilities included:

• Managing and mentoring a distributed design team creating design deliverables in Sketch/Invision for the Patheon Hybrid Cloud POS system (launched 2021).
• Evangelizing user experience and design thinking across all R&D projects and implementing metrics to measure overall impact of UX in delivering business value.
• Working with Product Owners, Project Managers and Development Leads to define a design playbook which spelled out how design would engage with 8+ SCRUM teams located in the US and Ukraine as well as deliver design artifacts in a timely fashion.

Diebold Nixdorf provides connected commerce solutions to financial institutions and retailers in Western Europe, Eastern Europe, Asia, the Middle East, Africa, the United States, Canada, Mexico, and Latin America. My responsibilities included:

• Researching and prototyping applications for emerging technologies (AR/VR/NUI) in Unity, Sketch and Adobe XD.
• Managing the UX development of the Vynamic FCx, DN Series ATMs, Irving, Janus, Extreme ATM, Essence and Fusion product launches which integrated user centered design processes and emerging technologies to serve the needs of connected commerce industries.

Crown is a market leader in the materials handling equipment industry, which proved forklifts and a complex supporting ecosystem of software and services can be as well designed as BMWs and iPods. Crown has been recognized for its design driven culture since the 1960s and has earned more than 50 design awards. My responsibilities included:

• Lead the design development of the InfoLink 3.0 Fleet Management system where improved UX resulted in 97% sales growth year over year in both 2010 and 2011 compared to previous version.
• Managed and mentored a team of interaction designers, visual designers, front end developers, interns and design consultants working on mobile, web, NUI and embedded experiences.
• Collaborated with Teague in creating warehouse software vision which served as “North Star” for future UX throughout software product portfolio.
• Collaborated with Crown’s Design Research group to carry out both generative and evaluative research in the US, Canada and Europe to develop personas, user flows and use cases as well as perform usability testing on UI concepts.

•Participated as principal designer designing product for folding, decorative and commercial furniture markets.
•Managed multiple outsourced design and engineering resources working on projects for commercial and decorative furniture markets.
•Lead monthly innovation brainstorming sessions with engineering and marketing departments.
•Supported new product development initiatives for home healthcare product team.
•Supported marketing initiatives around company branding strategy with development of product design languages.
•Traveled to China to communicate designs to factories and ensure design goals were met in production.

•Participated as principal designer on product rollouts for leading U.S. Home Improvement Super Stores.
•Managed outsourced design and engineering resources working on advanced development projects exploring product innovations for the climbing product industry.
•Interacted with Product Marketing, Engineering. Manufacturing, Sales and Quality team members to ensure design goals were successfully executed in a timely manner.

•Designed product for SOHO and commercial furniture markets.
•Placed several successful product collections at leading U.S. Office Super Store retail outlets.
•Led a research and evaluation team exploring new markets with disruptive product opportunities.
•Brought initial product concepts through design phase to a marketable product on time and within budget.
•Met with Office Superstore buyers to present new product.

•Designed interactive kiosk enclosures for a variety of well-known U.S. companies.
•Coordinated design goals with clients and materials/component vendors.
•Ensured all kiosk designs met appropriate human factors, UL safety, and ADA accessibility guidelines.
•Performed hardware and software troubleshooting to facilitate kiosk integration.