Susan Riley

• Prepare illustrations or rough sketches of material, discuss them with supervisors, and make
necessary changes.
• Use computer Adobe software to generate new innovative images.
• Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic
• design concepts.
• Study layout or other design instructions to determine work to be done and sequence of operations.
• Review final layouts and suggest improvements as needed.

• Answer questions from visitors about exhibit, SPAIN arts & culture program and Spanish culture in general.
• Act as tour guide for special groups (schools or others that may be interested in the exhibit).
• Keep track of the number of visitors by maintaining a visitor log.
• Ensure promotional materials are visible and available at all times (catalogs, banners).
• Provide onsite support for special events during opening hours.
• Confer with customers in person, providing information about products or services, as well as details about the Spanish exhibit.

• Collaborate with other marketing staff to integrate and complement marketing strategies across multiple social media networks.
• Update social media on multiple family websites.
• Document paper work for the Museum’s email blast.
• Publicize the Museum by phone calls to public and private schools in Miami-Dade County.
• Formulate, coordinate marketing activities, promote products and services,working with promotion managers.

• Ensured customer satisfaction and good relationships with customers via optimal service.
• Engaged with people of many cultural backgrounds, often speaking French and Spanish languages.
• Worked in a cheerful, respectful manner to satisfy clients’ needs.

• Provided liaison with customers (employees of the U.S. Embassy).
• Facilitated strategies handling conflicts to maintain cohesive, efficient team.
• Promulgated professional oral and written internal correspondence memos throughout the embassy.

• Provided liaison between financial and supply departments.
• Operated and updated warehouse information for residential furniture for new diplomats moving to Vietnam.
• Helped with warehouse marketing budget to maintain profile at embassy.