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Student at Nottingham Trent University
Natasha Harvey
Chesterfield, United Kingdom
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About
KEY SKILLS
Technical Skills
• I can use all of Microsoft works and computer programs to an efficient degree and am quick to learn new things if necessary.
• Critical skills in maths, English and ICT
• Professional telephone manner
Personal Skills
• I am a flexible team player who works well under pressure.
• Self confident at interpersonal communications.
• I can calmly and effectively access situations and am good at giving and receiving advice.
PERSONAL INTERESTS
In my spare time, I enjoy
1. Scuba diving
2. Reading
3. Video games
4. Fitness training
5. Snowboarding, skiing
6. Socializing with friends
7. Volunteering at the RSPCA.
8. Art and drawing -
Education
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NVQ Level 2 Business AdministrationChesterfield DNCC2011 - 2012Business administration apprenticeship at chesterfield borough council / avarto
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NVQ Level 2 Motor Vehicle EngineeringChesterfield college2010 - 2011
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GCSE LevelHasland Hall Community School2003 - 2008English - C English lit - C Maths - C Science - C , C Art - B Textiles - A French- D
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Experience
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Claims advisorMarkerstudy Insurance/ Auto WindscreensChesterfield, United KingdomJan 2014 - Jun 2014 (5 months)1. Handle inbound calls from customers
2. Log correct details and assign right
3. Check against insurance policy to see if covered
4. Chase ongoing jobs and update call logging tool
5. Correctly accept or decline insurance claims
6. Offer alternative help where needed
7. Meet deadlines and SLA's throughout the day -
Stage TechnicianUp north stage crewJun 2013 - Oct 2013 (4 months)• setting up stage events across the country for festivals and gigs
• lighting rigging and sound engineer for stage work
�� time management for scheduled events
• teamwork skills as working in large teams regularly -
Claims advisorHome 3 emergency assistanceJan 2013 - Jul 2013 (6 months)Claims advisor (Home three assistance limited)
1. Handle inbound calls from customers
2. Log correct details and assign right contractor
3. Outbound calls to contractors with job details
4. Chase ongoing jobs and update call logging tool
5. Correctly accept or decline insurance claims
6. Operations and escalations ( authorising parts and labour, contact with contractors) -
It AnalystCSCNov 2012 - Mar 2013 (4 months)IT analyst (CSC) November 2012- March 2013
1. Answer inbound phone calls
2. Log correct information to send to second line team
3. Try to do a first call fix over the hone
4. Remote on to computers when assistance is needed -
Human Resources assistantavartoJan 2012 - Dec 2012 (11 months)HR Assistant (Chesterfield Borough council/ avarto) January 2012- December 2012
1. Filing documents
2. Creating databases and spreadsheets
3. Helping in the process of job application forms
4. Assisting in payroll and accounts payable
5. Checking off invoices and sending to right department
6. Opening and filing mail correctly
7. Organise team charity event
8. Answering calls -
Bar TenderYates Wine LodgeAug 2010 - Jun 2011 (10 months)Bar staff (Yates Wine Lodge) June 2010 - 08 August 2011
http://www.weareyates.co.uk/
1. Serve customers
2. Keep area clean and tidy
3. Take orders and bring out food to the tables
4. Change barrels -
Party AssistantChesterfield Bowling AlleyApr 2008 - Aug 2008 (4 months)Party assistant (Chesterfield Bowl) April 2008 – August 2008
1. Organise parties
2. Work on the customer service desk
3. Use of the till and equipment
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Skills
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Elsewhere on the Web
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On Coroflot@TechTonic, member since 2015