Instructional Design Consultant
Feb 2019 - Present (2 years 7 months)
Instructional Designer with experience in eLearning, Instructor Led Training, Job Aid, and Process Development. Authoring softwares include Adobe Captivate and Articulate Storyline. * The Connors Group: o Developed Employee Self Service along with Time and Attendance training eLearnings for national retail department store based on Reflexis software. o Maintained and met hard deadline while learning technical aspects of software and enhancing final product as such the eLearning was able to be viewed on all retail platforms for POS, Mobile and URL access.
Technical Writer/ Compliance Contractor
Nov 2018 - Feb 2019 (3 months)
via AppleOne * Provided support services for Security and Compliance Department on ISO 27001 audit process to unite SOC and NIST testing into a unified product that provides Consumer and Business privacy while ensuring company wide security for all assets. * As team lead under Compliance Director, compiled and edited documentation for consistency and presentation to upper management created Sharepoint resource library for all documentation.
Ever After Consignments
Jul 2017 - Nov 2018 (1 year 4 months)
* Co-owner of entrepreneurial consignment business responsible for development and implementation of marketing plan including design and layout for social media, website, and print publications. * Partnership on projects for community engagement and fundraising. * Inventory control and accounts receivable / payable executed through Resaleworld software. * Accounting responsibilities handled through Quickbooks. * Maintained business client relationships with consignors, vendors and customers.
Training Specialist / LMS Administrator / Instructional Designer
Brand Energy & Infrastructure Services
Jun 2016 - May 2017 (11 months)
learning management system while working with subject matter experts to design and develop training for both craft/blue collar employees and professional employees.
Kenexa IBM LMS
Saba LMS System
Successfully provided remote management nationally and internationally on global learning management system and software transition from Kenexa to Saba.
Worked in collaboration with remote SABA team members organizing quality assurance A/B testing to identify, troubleshoot, and resolve problems within the LMS infrastructure to prevent onsite internal/external user issues at Go Live.
Provided project management on global change and implementation of new LMS system into enterprise-wide national and international offices.
Built and implemented a help ticket process to reduce inbox issues and service requests.
Liaised between SABA team and human resources department to confirm vendor content aligned with internal human resource procedures.
Used ADDIE and/or AGILE methods to provide recommendations on course design, technology, and instructional delivery options to best achieve learning objectives.
Partnered with internal and external subject matter experts to define clear learning objectives and develop effective and engaging course content to support learning and performance management activities.
Learning & Development Developer II
Jan 2015 - Jun 2016 (1 year 5 months)
Responsibilities included creation through implementation of e-learning modules, upload, learning management system research, development and troubleshooting.
Established design process to include storyboarding, audio scripts, graphics, imaging and implementation for e-learning delivery using the ADDIE and/or AGILE methods.
Assisted with creation of facilitator and learner guides including review, editing, and revision of documentation prior to Instructor Lead Training delivery.
Designed and developed website utilizing SharePoint to create a multifunctional data library accessible to all learning and development team members.
Created corporate and enterprise document/ templates, desktop procedures.
Enterprise wide implementation of quality assurance testing using Web Based Training Certification.
Launched technical specifications for quality assurance A/B testing while acting as representative liaison with IT Services.