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Sole UX/UI Designer
Jakroo
Los Angeles, CA
Nov 2024 - Present (1 year 8 months)
- Led DesignLab redesign from research through launch, Jakroo's customer-driven customization platform, cutting support inquiries by over 50% through improved information architecture and user flows.
- Built Jakroo's design system from the ground up, including color tokens, typography, and a component library in Figma, ensuring design consistency across product surfaces and smoother dev handoff.
- Revamped the custom size recommender flow from concept to launch, collaborating with engineering to reduce friction in a critical user journey, cutting reproductions by 23%.
- Established the UX research practice, conducting usability tests and translating insights into key product decisions.
- Facilitated weekly cross-functional meetings with engineering and stakeholders, and daily stand-up meetings with dev team, reducing feature cycle time by approximately 30%.
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Mid -> Sr. Graphic Designer
Jakroo
Apr 2018 - 2024 (6 years 3 months)
- Led the Designlab production team, training 3 junior designers from no experience into an independently running team
- Developed workflows that cleared daily design queues and scaled the team's output without adding headcount
- Frequently the most knowledgeable person in the room when issues arose, taking ownership of diagnosis and resolution even when escalation paths existed
- Produced up to 30 designs daily in a high-volume remote environment with zero tolerance for production errors.
- Reviewed fellow designers' work, developing a rigorous eye for quality and detail that carries through every role since.
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Freelance Apparel Graphic Designer
Los Angeles, CA
2016 - 2018 (2 years)
• Designed custom artwork for cycling, triathlon teams under contract.
• Developed a S/S 2017 collection and sold online and at local races.
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Sales Manager / Designer
Modlook 29
Los Angeles, CA
2014 - 2016 (2 years)
- Managed sales operations while designing print, web, and campaign graphics for a retail apparel brand.
- Grew Instagram account from 0 to 19k+ followers in 1.5 years through content strategy, produced photoshoots, developed copy for the company blog and product pages.
- Assisted with merchandising for the LA based brick + Mortar.
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Merchandiser + Product Development Specialist
Popcornopolis
Feb 2014 - Sep 2014 (7 months)
- Designed logo and packaging graphics for retail product launches
- Style existing products for holiday catalog photo-shoots
- Prototyped concepts for store displays, retail merchandising
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Freelance Project Manager
Los Angeles Guild
May 2013 - Nov 2013 (6 months)
Manager for a retail design+build firm specializing in retail environments, unique detailing, and complex fabrication. My role encompassed conceptualization in the studio, building in the shop and installing on site. I built and managing relationships with new and existing clients and vendors and made sure communication was streamlined and effective.
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Portfolio Analyst
Westlake Financial Services
Jan 2012 - Apr 2013 (1 year 3 months)
Originate, analyze and finance loans for dealers around the nation, funding, verifications, market research, project management. I provided customer service, development of processes to maximize efficiency, meet tight deadlines, balance multiple projects, follow-up and meet with clients.
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Graphic Designer
JAAD Centrocopias
Jun 2011 - Dec 2011 (6 months)
2D layouts, file-prep for print and interactive, general office management, work directly under owner
meeting with clients and developing 2D concepts in Adobe photoshop, Illustrator
and In-Design.
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Product Design Intern
Enventys
May 2010 - Aug 2010 (3 months)
Product ideas, concept development, 3D modeling, Illustrator/Photoshop rendering, market research
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Jr. Furniture Design Intern
Groovystuff
Mar 2010 - May 2010 (2 months)
Furniture design, design development, design research, CAD Work, budgeting, Adobe Creative Suite, Modelmaking