Ashish Rao

* Perform user research into Pricing and Actuarial best practices toward developing the Account 360 desktop, tablet and mobile (iOS and Android) portal
* The enhanced portal serves 300 users and allows streamlined workflow and enhanced views into pricing and planning for all insurance types. Better insights are expected to provide savings upto several million dollars per year.
* Engaged in Ideation, Prototyping, Usability Testing, Iterations, Visual Design and Client Presentations.
* Develop multiple designs for business stakeholder approval.
* Create design specs and libraries for the Account 360 portal
* Work closely with Product Managers and Developers

Applied Design Thinking toward developing new Desktop and Mobile applications in Health Care (AidAce Document Management Tool), Mortgage Banking (Eastern Union Loan Tracker & Customer Relationship Management (CRM) Tool), Education (Bitbean Academy) and E-Commerce (Lakewood Food).
Enabled our Mortgage Broker Client reach $4 billion in revenue.
Engaged in Brand, Market & Competitive Analysis, User Research, Ideation, Prototyping, Usability Testing, Iterations, Visual Design and Client Presentations.
Worked closely with Product Managers and Developers to see every project through fruition.

Designed a Board Package / Document Management Platform for Real Estate Brokers toward reducing operational costs in terms of time and resources (paper).
As a Product Owner, incorporated the Design Thinking process including User Research, Brand & Competitive Analysis, Ideation, Prototyping, Testing, Iterations, Visual Design and Client Presentations.

Designed and enhanced the Sales Express iPad App and Order Management Express (OMX) – Digital Notifications Platform toward optimizing revenue streams.

• Designed the following products:
1. My Verizon Mobile (MVM) “Promise to Pay” Functionality
2. Mobile Device Management Portal
3. Geo-fencing SMART Retail Application
4. MVM Voice Search Application
5. Device Analytics Application
6. Remote In for Customer Care Application
• Performed audience analysis (via user interviews and focus groups), developed personas, mapped customer journeys, produced wireframes/prototypes and wrote detailed use cases
• Elicited, defined, documented and approved all process flows and requirements with multiple stakeholders.
• Managed projects through timely completion

• Enhanced the Wizard and EFMS Applications toward identifying and synchronizing mismatched data across multiple fulfillment systems, significantly reducing ticket count.
o Analyzed AT&T’s Order Management Journey
o Developed Use Cases / User Stories against multiple tickets after exhaustive discussions with multiple shareholders
o Analyzed extant data and developed wireframes/mockups using Visio and iRise
o Elicited, defined, wrote and approved Business Requirements (BRDs) and Functional Requirements FRDs within the ITUP

• Project Tapestry: Analyzed and Designed an Enterprise-wide Internal/External Client Web Portal (Web & Mobile) that enabled seamless management of Ethernet and MLPPP build-out and provisioning across thousands of client locations across the US & Canada.
o Created wireframes/prototypes/mockups and iterated the design with Business/Management toward a final design.
o Elicited, defined, wrote and approved BRDs and FRDs (High Level Design) within the ITUP

• Designed the Fraud Management System (FMS) Web Application to identify and halt real-time, fraudulent calls on the compromised SIP-based VoIP network. The Application blocked calls based on IP, DNS etc.
o Involved in Strategic Initiative discussions concerning Fraud issues; Performed Root Cause Analysis using Gateway and Proxy Billing CDR Data
o Cross-team analysis of reports and Fraud team artifacts
o Developed wireframes/prototypes and final UI/UX using Fireworks and Dreamweaver
o Elicited Requirements toward building out the business Requirements alongside the Fraud teams
o Defined and Validated BRD and FRD across multiple teams including Fraud, Legal, Marketing, Provisioning, Call Processing etc.
o Presented final product to all teams including management

• Analyzed critical customer data discrepancies between multiple databases, and designed a state-of-the-art XML Validator application for the Provisioning department; a 60% drop in Service Interruptions attributed to XML issues was observed.
o Performed Root Cause Analysis in tandem with the Provisioning team
o Developed wireframes and final UI/UX using Fireworks and Dreamweaver
o Elicited, defined and wrote the BRD and FRD alongside the Provisioning and Advanced Operations Support Team

• Designed the CDR Reconciliation Tool, which enabled comparison between a CLEC/Carrier’s invoice to Vonage’s CDRs. The Carrier Operations team could then flag and dispute erroneous charges in the Carrier’s invoice, enabling cost savings of over two million dollars across several years.
o Developed prototypes/wireframes and final UI/UX using Fireworks and Dreamweaver
o Elicited, defined and wrote the BRD and FRD alongside the Carrier team

* Performed critical GAP analysis and re-tooled the Order-Entry system, providing the business deeper insight into the market for statistical analysis tools. * Analyzed interdepartmental processes by studying extant documentation, conducting workshops, and interviewing SMEs towards modeling as-is processes and suggesting process modifications for improving operational efficiency.

* Consulted and collaborated with members of the Business, Marketing, Legal, Regulatory, Development, Clinical Studies and Research and Development community to gain consensus on System Guides and Physician's Manuals for Medical Products such as Defibrillators and Pace makers. As a result, exhaustive documentation that was submitted to the FDA was approved multiple devices were introduced into the market (both US and Global) increasing the company's market share. * Created and owned all documentation via Single Sourcing Software (Documentum & Epic XML) * Developed a Global Document Change Tracking System (MS Access) to facilitate document approvals across multiple departments and tighter integration with extant processes. This system reduced the degree of ambiguity in communication, enabling documents to be produced and submitted to the FDA in a timely manner.

* Devbeloped an application (programming in Visual C++, Visual Basic) to visualize and operate a laser-based control mechanism for cutting diamonds.