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10 Minute Trainer for Team Leads
Training course to empower call center team leads to:
Apply key principles of adult learning to improve agent performance
Distinguish between telling and training in order to increase application of new knowledge
Design short training lesson based on adult learning principles
Deliver the training session with feedback from instructor
Available
Freelance, Moonlighting
Brian Stout
instructional Designer, Trainer, Writer, Coach, and Leader
Bloomington, IN