Brian Stout

Write features and reviews of film and music. Sample work:
https://www.popmatters.com/author/brian-stout

Curate, enhance, and maintain new hire training for Customer Service operation. Collaborate with other business lines to design, develop, or modify learning content for Customer Service operations. Work with business parterns to identify, define, scope and execute learning projects. Mentor and coach junior instructional designers.

Consult with clients in IT, insurance, automotive, and defense industries to design and develop innovative learning solutions that drive performance improvements. Create and present end-to-end design vision to collaborate with clients and team members to deliver learning solutions that improve knowledge and performance. On-board team members and provide insight and expertise to ensure successful transition to new assignments. Select projects include:
• Redesigned materials designed for face-to-face delivery to create interactive, curated content learning experiences for clients in insurance and IT.
• Designed all new, web-based company history course, organizing content around brand values to enhance learning experience.
• Led strategy and execution for course conversion project, including testing and quality assurance.
• Developed learning architecture and content for emotional intelligence and inclusive leadership modules of learning program.
• Created microlearning video series for new corporate strategy initiative.
• Updated and enhanced web course on client’s corporate credit card program.

Teach English Composition I and II.

Developed and executed comprehensive change management program for PeopleSoft upgrade, including training programs. Consulted with leaders and subject matter experts to scope, conceptualize, and build learning solutions to support the transition. Delivered comprehensive solution package included eLearning, job aids, presentations, communication plans, and promotion materials, reaching thousands of team members.

Use ADDIE model to develop, design, enhance, and deliver training materials
Document job processes
Develop and produce e-learning solutions for dealers and customer care
Design and deliver train-the-trainer sessions

* Leading students to improve skills in writing and team performance through courses in Group Dynamics and Team Performance.

* Developing, enhancing, and delivering training for roles within the Customer CARE Center. * Assess and coach new hires and seasoned advocates. * Partnering with leadership to establish and continuously improve training. * Providing data-driven feedback to supervisors for advocate coaching and development. Select Projects at VW: * Developed Parallel Training Development Program and Train-the-Trainer course * Volkswagen New Hire Training Delivery * Weekly Performance Coaching * Facilitated Continuing Education Training Sessions * Revision of New Hire Training Objectives, Content, and Delivery * Redesign of Call Center Quality Definitions * Training Consultation * Writing Training for Audi Digital and Social Media Team Members * Writing in the Porsche Voice: Training for Customer Commitment Center Team * TREAD Web-based Training Module Design

* Facilitating student writing skill development through instruction and tutoring.

* Writing and editing content for online health behavior change programs and user outcome reports. * Collaborating with Behavioral Science department on marketing materials and articles.

* Facilitating workshops for internal and external clients on organizational culture, team development, and personal skill development. * Answering client questions and providing coaching presenting assessment results. * Writing articles for publication, case studies, marketing materials, and company newsletter.