The Power of Empathy: A Refresher The Power of Empathy: A Refresher from Brian Stout The Power of Empathy: A Refresher Presentation on the importance of empathy in customer interactions. Audience: call center employees. View PDF gLike The Power of Empathy: A Refresher Presentation on the importance of empathy in customer interactions. Audience: call center employees. Design Management Share R 7 n Available Freelance, Moonlighting Brian Stout instructional Designer, Trainer, Writer, Coach, and Leader Bloomington, IN Follow Contact