Catherine Hanssens-Passeri

Customer service in Golf Pro shop
Serving Customers
Making reservations
Selling merchandise
Generating policies and procedures with the use of MS Office applications
Designing promotional flyers
Answering telephone calls from potential customers
Optimizing use of applications

Teaching Credit Introduction to Computer Systems class
Creating and delivering online classes in Blackboard and WebCT LMS’s
Utilizing many aspects of Blackboard, WebCT, LEO and Tycho LMS’s as an end user (student) for online classes.
Instructing self-paced credit classes in the open computer lab.
Assisting students using the Blackboard LMS for both online and in class classes.
Answering student help desk support calls.
Utilized WebAdvisor as a student while taking classes at Wor-Wic and also assisted other students to use WebAdvsor.
Utilized Colleague database as an instructor for class searches, grade reporting, room schedule, and student retention.
Utilizing the Smart Evals system
Assisting students with projects for many different classes.
Assisting with many different applications, especially Microsoft Office applications and QuickBooks
Tutoring Accounting and developed a Blackboard module for students to Access tutoring online.

Technical Support in English & French for applications on most Gerber Technology application products worldwide, including some hardware and Networking.
Training other staff on Gerber products
Training staff on SAP for technical support, and other SAP application in Connecticut and Mexico offices
Writing job specifications and procedures
Part of Employee Handbook team
Writing Documentation for online trouble shooting program.
Working with Windows 95, 98, NT, 2000 & XP operating systems applications.
Testing software
Demonstrating products to new potential & existing customers.
Supervisor to manager and acting in his absence.
Helping manager with reports and other supervisory rolls as requested.