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O2
www.o2.co.uk
Co-writing the help section for O2 Broadband.
• Creating clear and user-friendly guidance on setting up and troubleshooting broadband connections.
• Writing concise answers to common customer questions to reduce support inquiries.
• Ensuring technical information was accessible to a wide audience.
• Collaborating with product and support teams to keep content accurate and up to date.
• Refining the tone to align with O2’s communication style.
