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Apple Family Room Specialist
Victor, NY
Apr 2014 - Present (10 years 1 month)
* Finding and presenting options to customers regarding the repair status of their Apple products
* iOS device troubleshooting.
* Personal training sessions with customers
* Checking customers in for Genius Bar appointments
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Computer Sales Associate
RIT Digital Den
Dec 2013 - Apr 2014 (4 months)
* Organizing and hosting group workshops
* Helping customers figure out which Apple products suit them best
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Apple Campus Rep
Henrietta, NY
Feb 2013 - Dec 2013 (10 months)
* Promoting and representing Apple on campus.
* 1:1 sessions with students, faculty, and staff members. The topic of these sessions ranged from consultation, to 1:1 instruction and troubleshooting
* Planning and hosting workshops for larger groups
* Providing training sessions on Apple equipment to various departments at RIT
* Interacting with the outgoing Senior class, as well as incoming Freshmen class
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Computer Sales Associate
RIT Digital Den
Oct 2011 - Nov 2012 (1 year 1 month)
* Helping customers better understand what products they need and how to use them.
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Front End Assistant Manager
Market Basket Supermarket
May 2010 - Jun 2012 (2 years 1 month)
* Assisting the Front End Managers in overseeing a staff of nearly two hundred employees.
* Managing sixteen to twenty-four employees during the night shifts.
* Training new assistant managers, cashiers and sackers.
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Instructor
Dragon-Phoenix Martial Arts and Fitness
Mar 2008 - Nov 2010 (2 years 8 months)
* Planned and coordinated classes for up to twenty students, two to four classes per week.
* Trained new assistant instructors.
* Interacted with student's parents to sell merchandise and promote events.
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Front End Associate
Market Basket Supermarket
May 2007 - May 2010 (3 years)
* Bagging customer's groceries, while providing exceptional customer service and interaction.
* Maintaining a clean, presentable and safe shopping environment.