Lynne Brozynski

• Counsels and assists students and families in all aspects of paying the student’s account balance. This includes assisting with the financial aid process, informing about billing procedures, payment plan options and the process for waiving/requesting health insurance. Accepts payments for credit card, check and cash for all programs as appropriate by telephone and in person. Answers all incoming phone calls for the Financial Aid office.
• Assists with all aspects of financial aid processing through disbursement, including but not limited to providing award estimates, payment plans, adjusting/removing enrollment and service holds, satisfactory financial aid progress, processing bills. Assists in negation of payment of delinquent accounts. Reports and deposits all incoming checks to the Bursar's office.
• Outreach by telephone, email and in office visits to new and continuing students related to all SFS services, including but not limited to retention, new student awarding, loan processing, satisfactory financial aid progress, aid disbursement and loan repayment.
• Assists at SAIC Admissions events, new student orientations, graduations and other school events as needed. Some evening and weekends required.

• Greets students and check them in to see advisers using Slack
• Answers all incoming phone calls for the Financial Aid office
• Checks email daily along with incoming chats
• Reports and deposits all incoming checks to the Bursar's office
• Processes student refund checks weekly
• Processes monthly bills to be mailed to all students

Responds to general phone inquiries; schedules service appointments; calls existing customers via telephone for customer satisfaction survey, to offer products and services, and to inform customers of outstanding recalls.

• Supervised 25-30 employees at a remote call center to ensure the best customer service is provided.
• Maintained an on-line catalog store's web site, of approximately 460 products including new items, price changes and weekly promotions.
• Managed daily backorder report using Chain Drive.
• Responded to any customer concerns regarding our online catalog shop and call center in a tactful and efficient manner.
• Ensured that all new catalog products were documented and shipped to our photographer.

•Listens to customers needs, suggests items and advises customers with their purchasing decisions.
•Guides customers through the store when needed and directs them to appropriate clothing departments.
•Documents each sale by creating or updating customer profile records.
•Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
•Provides exceptional customer service and keeps clientele informed of preferred customer incentives or sales.

• Contributed to weekly production meetings to schedule projects for the weekly production schedule.
• Managed the daily work activities of employees in the photo department
• Retouched and color corrected product photographs to prepare for 4 color printing.
• Designed and corrected ad layouts, commercial logos, and ad backgrounds using InDesign, Illustrator, QuarkXpress, and Multi-Ad Creator.
• Contacted vendors and customers to request samples of products and artwork for ads.
• Photographed product in the studio using a medium format camera with a digital back.
• Scanned transparencies and ad slicks when product is not available.

Retouched and color corrected product photographs to prepare for 4 color printing.
Designed and corrected ad layouts, commercial logos, and ad backgrounds using InDesign, Illustrator, QuarkXpress, and Multi-Ad Creator.
Contacted vendors and customers to request samples of products and artwork for ads.
Photographed product in the studio using a medium format camera with a digital back.
Scanned transparencies and ad slicks when product is not available.