Erica Calderon

AHA T2 Spanish Chat Support o Assisted on procedure development dealing with international customers, delivering happier customers. o Consulted with campus organizations, advising them on how to use systems to increase efficiency. o Led and mentored new team of recruits to learning the system to improve customer experience. o Created and edited internal newspaper, excelling in correct spelling, punctuation, and grammar. o Respected for personal qualities, including creative, persuasive, open --minded, and outgoing. o Researched, wrote content, and designed graphics for my team, generating new members. o Developed and cultivated lasting relationships with co --workers. o Attended weekly meetings, collaborating with team members on goal implementation. o Organized and collected daily and weekly progress reports for improved efficiency. o Sought after for personal qualities, including responsible, intelligent, firm, and organized. Sprint Wireless Communications: Retail

o Attended weekly meetings collaborating with team members on goal implementation. o Organized and collected daily and weekly progress reports for improved efficiency. o Respected for personal qualities including responsible intelligent firm and organized. o Organized the first annual ball for the News Paper o Edited school newspaper, excelling in correct spelling, punctuation, and grammar. o Sought after for personal qualities, including creative, persuasive, open --minded, and outgoing. o Researched, wrote content, and designed graphics for social club brochure, generating new members. The Eagle News Paper: Customer