Ernest Smalls

* Along with stake holders wrote Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way * Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle * Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations * Created and analyzed companywide metrics or detail data reports collected from voluminous data sources including payroll, time, employee, and summarized financial data using Access, Excel, or SAP BEx * Participated in user acceptance testing provide input when customer requirements did not meet IT solution * Involved in workshops / training / presentations Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement procedure for administrative processes * Led a vendor analysis on applicant tracking systems and provided recommendations to help build an in-house solution to meet the organization's needs and business goals

* Supported the Marketing Team Lead locating trends in creative performance and developed companywide Creative Best Practices * Proactively optimized on creative while collaborating with Sales and Account Management team to meet client branding and schedule needs * Designed sales materials such as sales decks, one sheet's, and case studies for new and existing accounts, each personalized to the client * Produced eye-catching digital graphics for mobile and desktop ad's for Facebook & Twitter