Alex Williams
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About
My name is Alex Williams and I am a graduate at the University of Texas at Austin with a degree in advertising and have been working within operations, advertising, communications, and customer relations since graduating . I came into college as a biology major, but during my freshman year I was absolutely confused with what I should be doing with my life. When I found advertising my sophomore year I really fell in love with the creativity it allows, and the impact it plays on society. I have a lot of experience in advertising because UT Austin offers its students so many opportunities to network with agencies by doing real campaigns for them. I have done many marketing and advertising campaigns with agencies like Sanders/Wingo, and McGarrah Jesse, focusing on social media, guerrilla marketing, and media placement.
I love advertising because of the rush I get pitching to clients and the bonds that are built through working as a team with account planners, creatives, media strategies, and designers.
Besides my love for advertising, I really love art. Anything from drawing with pastel, pencils, and colored pencils to design work on Photoshop and Illustrator. Producing beautiful work helps me out day to day in my career path, but ultimately helps with just the daily grind of life. -
Education
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Bachelors of Science AdvertisingUniversity of Texas at Austin
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Certificate Business FoundationsRelated Coursework= ADV 344K Advertising Research
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Experience
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Advertising Operations Specialist IIAustin, TXJul 2022 - Present (4 years)Owned testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, A/B Testing, Legal verification, and performance tracking across multiple projects and clients.
Monitored and troubleshot progress and performance of test campaigns to ensure overall program quality and consistency for high valued clients and projects with budgets ranging from $30,000-$1,000,000.
Triaged incoming requests utilizing technology, customer service and judgment. Gathered learnings and insights for internal teams to help Meta, Facebook, Instagram, and What’s App further develop and evolve their products, and achieve marketing objectives for our advertising partners.
Actively participated, collaborated, and added value to weekly training and operational meetings where I revamped the workflow collateral for Project Managers, Team Leads, and Ops agents which helped improve turnaround time for our team. -
Operations and Hiring SpecialistAustin, TXJul 2020 - Apr 2022 (1 year 9 months)Specialist on Indeeds operations team where many physical and virtual Hiring Events for clients were created.
Specialist for programs such as Text2Apply, Bring Your Own Candidate, and Employer Hiring Days and was also a product trainer for new onboards and different departments within Indeed.
Lead my team in case completions through Salesforce, Zendesk, and Jira while daily using Excel and Google Sheets to monitor Indeeds Hiring Events and the results for our clients.
Coordinated and scheduled interviews for job candidates while following up with Indeed clients with feedback about interviews. Ran mock interviews and interview prep with candidates through phone and Zoom to prepare them for their interviews in the early stages of the recruiting cycle. -
Client Services RepresentativeAustin, TXJun 2015 - May 2020 (4 years 11 months)Provided delightful customer service and communications effort through casual and unscripted conversations by live chat, phone, email, and social media outlets. Assisted in sales by providing detailed information about products and services to increase company revenue. Collaborated with marketing, tech, and product teams and provide these with important consumer data to ensure hyper-growth and customer retention.
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Data Marketer (Project)Houston, TXDec 2014 - Apr 2015 (4 months)Part of a 30 member team of contractors who worked on the customer segmentation portion of the Sysco Corporation and US Foods company merger. This position required us to analyze existing clients of Sysco and US Foods and do market research on their current role within the company. Also executed customer relationship management on CMS Reltio, worked on audits for clients, and segmented specific clientele into market segments.
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Social Media and Design InternAustin, TXJun 2014 - Aug 2014 (2 months)Created and optimized logos for use in client mobile apps. Created graphics for social media content and assisted in management of client social media properties (Facebook, Twitter, Google+, Pintrest) profiles. Managed social media properties inside content delivery systems such as Sprout, Sugar, and Google Analytics
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Student AssociateAustin, TXJun 2013 - Sep 2013 (3 months)Student Associate University of Texas- College of Natural Science - Helped manage Patterson Biology Building where I coordinated mail distribution, create login information for the profes sionals in Patterson, and answer calls for my manager.
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Awards
High School
Visual Arts Scholastic Event (VASE)
• 2008 Regional Medalist “Transitions”
• 2009 Regional Medalist “ Dalmin and Glynis”
• 2010 Regional Gold Medalist 12th grade “Pieces of Me”
• 2010 State Medalist 12th grade “Of Sierra Leone Descent”
Scholastics Art and Writing Awards
• 2010 State Gold Key “ Pieces of Me”
NAACP ACT-SO National Competition
• National Bronze Medal “Of Sierra Leone Descent”
College
Work accepted into the University of Texas at Austin Fine Arts Gallery Showing
• 2011 “ Pieces of Me” and “Soda Pop Boy” -
Industries
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Skills
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On Coroflot@femialex, member since 2013
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Following 2
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Followers 2
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