Santa Fe Springs, CA
Mar 2016 - Present (5 years 5 months)
Meet with clientele and discuss customized design desires to create brand and culture specific commercial work space and furniture.
Oct 2011 - Mar 2016 (4 years 5 months)
Assist members with account transactions and services, including but not limited to submitting loan applications, establishing new accounts and other banking needs. Advise members of products and services. Design and develop in-branch visual marketing. Adhere to all financial audit procedures.
Nov 2008 - Oct 2011 (2 years 11 months)
Oversee branch operations, maintain financial audit procedures, managed a team of up to 15 employees, maintain branch sales goals, resolve customer issues, train employees, hold team meetings and conduct candidate interviews.
Apr 2006 - Nov 2008 (2 years 7 months)
Plan and organize new branch locations, hire and train employees, prepare new branch for full operation
Customer Service Manager I
Jun 1997 - May 2005 (7 years 11 months)
Manager of customer service relations, assist team with customer issues, maintain audit procedures