Holland Wong

Managing day to day projects acting as a communication pathway between client and production. Supporting work orders to ensure accuracy of printing jobs and shipping locations. Processing daily work orders and quotations for clients. Maintaining correspondence via telephone and/or emails with clients and providing customer service. Trained new employees on the sales system and company workflow. Maintain Amazon SellerCentral (FBA included) and eBay store fronts.

My personal brand when I'm freelancing at various agencies, companies, and/or collaborating with other freelancers. Produced and submitted technical permit drawings to property owners and city hall for store signage and interior redesign specifications. Contacting clients directly concerning drafts, proofs, invoices, quotes, artwork, and answered project questions with some basic project management. Clientele included (but not limited to) Quickly, ShareTea, Sno-Crave, Fish's Wild, etc.

Created a brand new template for and completed city permit drawings to submit to each city hall to be approved for signage installations. Prepared files and scaled artwork to be fabricated into physical store front signage. Operated Roland VersaCamm SP-540v wide format printer and vinyl cutter. Corresponded with clients via telephone and email. Project management.

Illustrated and edited interactive venue maps for the events and data team. Ensured quality reliability and accuracy for millions of the site's sellers and buyers with map builds using automation tools with Terminal commands. Used JIRA and Quickbase to manage tickets. Also local tools to clean up map data for customer service.

Completed 50+ illustrated static venue maps per week to ensure ticketing pages went live a timely manner which included a daily user base of millions per day. Also primary static map illustrator the European launch of StubHub.

Established and designed consistent branding throughout their printed material and web graphics creating a more prominent presence on the web and automotive events. Added new products and blog content to their eCommerce store resulting in increased sales team productivity.